Microsoft Nigeria If you have unique experiences, skills and passions-and we believe you can bring them all to Microsoft for a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Just imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of Microsoft behind you.
We are recruiting to fill the position below:
Job Title: Delivery Management Manager
Job #: 996058
Location: Lagos
Job Description
The Delivery Management Manager (DMM) is accountable for the end-to-end service delivery within an assigned portfolio of customers in ether the Top & Relationship segment or in the Managed & Scale Segment, representing Microsoft Services throughout all deal phases whilst demonstrating a critical partnership with Sales Manager and EPG ATU Lead. Serves as the single point of accountability and/or escalation point for their assigned customers.
This role has direct people management responsibility for both support and consulting delivery resources and supervises the services delivery of their assigned team members. The DMM is on point to drive customer satisfaction, services revenue growth & profitability, reviewing and approving Services Delivery Plans for customers in the assigned customer base:
- Business Value & Relationship Management: Leads direct report team to influence & manage customer expectations, based on an end-to-end, Delivery – Support lifecycle for the portfolio of engagements.
- Opportunity Management: Leverages team to identify/drive opportunities for new Services delivery thru existing delivery contacts/relationships developed in additional orgs/bus. Units.
- Contract Initiation: Oversees/Reviews the structuring of consulting & support contracts to ensure they are of high quality & properly scoped to meet the customer’s requirements & Services profitably & risk management.
- Delivery & Resource Management: Reviews current portfolio of engagements & contracts regularly to ensure delivery is on track w/in approved scope or scope changes properly handled.
- People Management: Coaches and develops direct reports, conducts regular meetings, reviews.
- Leadership: Leads Microsoft Services transformation acting as a change agent/role model.
- Customer/Partner: Demonstrate and drive valuable customer partner interactions.
- Years’ Experience: 5+ in related technology management roles
- Education: Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent; PMP preferred
Experiences Required: Key Experiences, Skills and Knowledge:
- Confidence
- Cross-Boundary Collaboration
- Interpersonal Awareness
- Impact and Influence
- Developing People
- Analytical Problem Solving
- Building Customer/Partner Relationships
- Product & Technology Expertise
- Enabling Change
- Optimizing Resources/Budgets
- Project Management
- Strategic Insight
- Value Selling
- Setting Goals/Expectations
How to Apply
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