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Customer Service Assistant (Entry Level) Job Opportunities in a Health Management Company


Health Assur Limited is a new health management company incorporated by a team of professionals; who recognized an opportunity to transform healthcare benefits administration in Nigeria. 

Health Assur Limited is recruiting to fill the position of:

Job Title: Customer Service Assistant (Entry-level)
Location: Lagos

Required Qualifications 

  • A First degree in any discipline at a second class level or higher
  • Good diction.
  • Previous call center training, qualification or experience would be an added advantage.
  • Good computer skills and adept knowledge of standard software (MS Office suite)
  • Good writing skills

Main Responsibilities (Flexibility required as daily routine may vary)

Provide Help:

  • Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.
  • You’ll be expected to keep up-to-date with product details so they can be explained to clients.

Resolve Complaints:

  • As the public face of the company, the customer service assistant must listen to a customer’s problem and deal with it calmly and politely.

Escalate Inquiries:

  • Occasionally, it is necessary to hand an issue to someone more senior to deal with.

Create Reports:

  • As required; of activities, calls, messages and resolutions reached.

Personal Attributes: 

  • Friendly personality
  • Solution and objective oriented, organized, methodical
  • Ability to work independently and within a team
  • Good analytical skills
  • Interested in helping people
  • Polite and tactful.

How to Apply
Interested and qualified candidates should send a ONE PAGE essay describing themselves as well as a detailed CV to: recruitment@healthassur.com

Note: Only short-listed candidates will be contacted.

Deadline  3rd February, 2017.


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