PINS Integrated Solutions offers a wide range of services to customers, from phone insurance to phone repairs, and we also get in touch with our valued customers to ensure we reach complete satisfaction with services provided by us.
Looking for a job where you can really make a difference?
We need bright and enthusiastic individuals with heaps of personality to join our team covering a range of different activities.
Job Title: Call Center Agent
Business Objective:
Processes the customer accurately, provides excellent customer service, and provides the customer with any necessary information as required.
Educational Requirements and Experience
- Secondary School Graduate
Responsibilities:
- Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
- Genuine passion for speaking to customers, answering queries and a clear communicator
- Be passionate about being the best you can be and want to achieve targets
- Flexible for both the company and customers
- Strong team working ability
- Flexibility and able to adapt quickly to changing priorities
- To ensure customers queries are answered with the aim of a first time resolution
- To ensure that queries are responded to within our agreed response time
- To ensure the best Customer Care experience is given to all customers
- To achieve KPI’s whilst maintaining excellent quality
- To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
- You will work with your colleagues across Customer Care to identify and highlight trends in any customer queries
- Ambitious and willing to accept new challenges
How to Apply
Interested and qualified candidates should forward their current CV to jude.igboanugo@pinssolutions.com
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