Solution Finders Limited – Our client, a company that offers fully furnished and fully serviced Single and En-suite Office spaces, is recruiting to fill the position below:
Job Tiltle: Customer Service Representative
Location: Lagos.
Type: Full-Time
Experience: Associate
Function: Business Development
Job Description
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Desired Skills & Experience
- Customer Service
- Product Knowledge
- Quality Focus
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking
- Problem Solving
- Market Knowledge
- Documentation Skills
How to Apply
Click here to apply
Deadline: 18th February, 2017.
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