Ticketing Consultants Jobs at Laudable Travels & Tours Limited

Laudable Travels & Tours Limited is an upscale travel management company with the unique advantage of being locally owned and globally known.
We are recruiting to fill the position below:

Job Title: 
Ticketing Consultant
Location: Nigeria
Job Description 

  • We are now recruiting a Ticketing Consultant; you will be responsible for issuing tickets in an accurate and timely manner in accordance with the fare rules.

Key Tasks 

  • Issue/Reissue all ticket types on all Queues in full accordance to airline rules to ensure no errors and possible ADM/Losses from airlines
  • Issuing of all tickets across all queues
  • Re-issuing of all tickets on all queues for schedule changes/voluntary changes or requests from airlines.
  • Deal with airport issues ensuring tickets issued and customers board their time.
  • Issue all Groups/Tours/Allocation bookings
  • Issue MCO/VMPD/EMD for extra payment for excess baggage/reissue fee/name changes.
  • Programmers daily/weekly/monthly update the ticketing automation functionality to report faults to IT, to reduce ADM’s, targeted to automate as much as possible
  • Assist in Crisis situations and reissue tickets where required.
  • Invoice and issue Queued PNR booking providing agents with documents.
  • Keep informed of business changes that affect the ticketing area
  • Escalating ‘IT’ issues or suggestions to the Manager
  • Issue all paid bookings by deadline for Fuel Surcharge and Ticket Deadline brought in by airlines.
  • Issue all International/ Internal/ Air passes/ Side trip tickets on all fare types.
  • Issue all tickets in accordance with company Service Level Agreement.
  • Issue all tickets for special requirements for airline ie Unaccompanied minors / Migrant baggage visa’s etc
  • Ensure all problem bookings are communicated to relevant area to resolve
  • Communicate to Reservations if bookings are incorrect to allow correction before issuing.

Essential Skills, Knowledge and Experience 

  • Attention to detail
  • Educated to GCSE/’O’ level standard
  • Numerate
  • Positive attitude
  • Ability to work cross department
  • Passion for delivering quality service
  • Proactive
  • Methodical
  • Excellent communication and negotiation skills
  • Self-motivated
  • Customer focussed
  • Team Player

Desirable Skills, Knowledge and Experience: 

  • Ticketing IATA level 1 and 2
  • Insurance training
  • Working towards ticketing qualification

How to Apply

Interested and qualified candidates should send their application letters and CV’s to: 

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