First Katalyst Marketing, poised to become a first class ideas powerhouse in west africa and to be one of the top ten agencies within the sub-region within a short time frame, we thus provide cost effective, value adding and result oriented marketing solutions to our clients through the power of
ideas, thereby building long-term relationship between them and their consumers and sustainable profitability for both agency and clients.
We are recruiting to fill the position below:
Job Title: Mobile Technician
Locations: Enugu, Calabar, Kano
Job Descriptions
- Performs all phone repairs, rework, test and documentation steps necessary to proceed
- Troubleshoots down to the component level, repairs and documents all failures
- Responsible for fault finding and repair
- Refurbishes mobile phones, wireless devices and other related models
- Implements locking/unlocking, language change and profiling of mobiles.
- Disassemble/reassemble down to board and component levels.
- Repairs accurately
- Handles customer requests for technical assistance
Education & Experience
- Degree in Electronics Technology or equivalent
- Two to three years experience within mobile phone repair environment
Knowledge & Skills:
- Communication skills (verbal and written)
- Soldering skills
- Product Knowledge/Modern Technology
- Time management skills
- Analytical skills
- Problem solving skills
- Integrity/Ethics
- Teamwork
- Ability to handle pressure/Work under fast moving environment
Job Title: Storekeeper
Location: Kano
Job Descriptions
- Oversee and administer the operations of a store. Receive, identify and verify spare parts.
- Supply spare parts to all states service centre promptly.
- Manage spare parts in head office warehouse with CRM system.
- Maintain inventory of spare parts in the office. Prepare requisitions for the replacement of stock.
- Verify ledgers, statements and supporting documents
- Communicate with others in order to receive or transmit information
- According to requirements and established procedures, arranges stock.
- Maintain files appropriate to the activities of the unit, such as invoices, order number, receiving date. Prepares reports.
Education & Experience
- A degree with minimum of 1-2 years related experience
Job Title: After Sales Front Desk Officer/Receptionist
Location: Calabar
Job Descriptions
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Education & Experience
- A degree with minimum of 1-2 years related experience.
How to Apply
Interested and qualified candidates should send their application and CV’s (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to: yinka@firstkatalystmarketing.com
Deadline: 20th May, 2017.
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