Vacancy for Telephone Operator at a Mortgage Banking and Financial Services Sector

Stresert Services Limited  – Our client, an outstanding organization in the Mortgage Banking and Financial services Sector, is seeking to recruit suitably qualified candidates for the position below:

Job Title: Telephone Operator 


Location: 
Lagos

Job Summary

  • The hired personnel will be responsible for supporting the business by operating switchboards and connecting callers to the appropriate persons; greets visitors; responds to general enquiries.
  • The job holder is expected to speak in a clear and friendly, courteous tone; Use listening skills to put callers at ease and obtain accurate and complete information.

Responsibilities

  • Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
  • Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
  • Answers internal or external calls and transfers calls. As required, takes and relays messages.
  • Set up conference calls for members of staff as requested.
  • Relay important information to members of staff and customers.
  • Greets and directs visitors. Provides assistance to them as required.
  • Announce when visitors arrive to the concerned staff/units.
  • Compile and update data related to client’s telephone details.
  • Compile and update the organization’s telephone directory.
  • Type, photocopy and distributes documents related to the reception, telephone services or any other routine document as required.
  • Keep records of calls placed and received, and of related toll charges (if applicable).
  • Assist callers with their questions/enquiries.
  • Assist staff with internal transfer enquiries.
  • Promote company products and services as appropriate.
  • Perform receptionist functions as needed.
  • Handle all internal and external directory assistance queries.
  • Any other duty that may be assigned by the supervisor.

Requirements
Education:

  • Degree holder in any discipline.
  • Must have three (3) years switchboard operating experience.

Competencies:

  • Active Listening – Been attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity – The ability to speak clearly so others can understand you.
  • Written Comprehension – The ability to read and understand information and ideas presented in writing.
  • Customer and Personal Service – This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Salary 
Net take home N80,000/month


Deadline: 10th May, 2017.

How to Apply
Interested and qualified candidates should forward their CV’s to: recruitment@stresertservices.com using ‘connect’ as subject of mail


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