eRecruiter Nigeria – Our Client, is a Nigerian startup eCommerce brand. They specialize in online sales of cutting-edge fashion and accessories and offer a wide variety of fashion-related content to our customers. Due to expansion, they are recruiting suitable and qualified candidiates to fillthe vacant position below:
Job Title: Customer Support Executive
Location: Lagos
Slot: 3
Key Responsibilities
- Receive calls and answer inquiries from customers
- Take orders from customers
- Provide reassurances on behalf of the brand
- Ensure brand image is at its best
- Provide impeccable customer service
- Resolve complaints and grievances
- Relay information from management to customers when needed
- Cold calling and after sales review as when necessary
- Maintaining call and request logs
Key Requirements
- Should have work experience in customer support or sales support or customer service
- 6 months – 18 months work experience in a similar position
- Should have a degree and have completed NYSC
- MUST have a LAPTOP and an ANDROID phone
- Relevant experience must be from eCommerce/FMCG/Retail
- Should understand the ideas of a startup
- Must be passionate about startups
- Should be well attuned with the functioning of eCommerce
- Must have excellent customer service skills
- Should be very young, smart and eloquent
- Females are highly advised to apply
- Must be sound in spoken English with strong communication skills
- Must be knowledgeable with computer operations and the internet
Deadline: 30th June, 2017.
How to Apply
Interested and qualified candidates should forward an updated CV to: charles.azode@erecnigeria.com and a short note answering the following questions:
- Why would you want to work with a startup?
- Do you have a laptop and android mobile?
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