Rhoda Michaels Institute Recruitment for Customer Service Officers

Rhoda Michaels Institute – We teach prospective fashion designers to channel intuition, imagination and craft towards creativity and profitability. We are a unique institution with vast experience in the inner workings of the fashion industry with respect to the Nigerian fashion industry. Our students are taught objectivity and value as a focal point.

We are recruiting to fill the vacant position below:
Job Title: Customer Service Officer
Location: Lagos
Responsibilities
  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
Knowledge and Skills
  • Minimum SSCE/NCE/OND required in any field.
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
How to Apply
Interested and qualified candidates should send their CV’s to: yetunde.macaulay@rmfashionschool.com
Deadline  12th July, 2017.

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *