Hobark International Limited (HIL) is the parent company of the Hobark group operating in the oil and gas industry. The company was incorporated in 1998, starting as a staffing agency based in Port Harcourt. Currently we have offices in 4 countries with our head office in Lagos.
We are recruiting to fill the vacant position below:
Job Title: Helpdesk Supervisor
Req ID: Req-1138
Location: Port Harcourt, Rivers
Job Description
- Develop and Implement an effective Helpdesk workflow tool for tracking, resolution and documentation of end user issues.
- Provides first line support to all technical issues emanating from users and Systems.
- Proper Documentation, tracking, and monitoring of all System, Server issues to ensure a timely resolution.
- Install and configure workstations based on company needs and requirements.
- Planning and executing the selection, installation, configuration, testing of Softwares and hardwares based on ICT policy.
- Setup and support of ICT Helpdesk Infrastructures in Project and remote locations.
- Documentation of all ICT standard operating manuals, training manuals and newsletter.
- Recommend and schedule system repairs, via vendors, OEMs and Service centers.
- Develop and communicate to all users standard guides on System maintenance and care.
- Plan and implement Operating System, firmware and hardware upgrades as approved by the ICT Manager.
Requirements
Academic Qualifications:
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering.
Professional Qualifications:
- MCDBA, MCP, MCITP, MSCE, CCNA, CCNP, A+
Experience:
- Candidate should have at least 4 years relevant experience on System repairs, troubleshooting and Helpdesk support.
Primary Skills:
- IT, Engineering, EPC, MS Office, MS Power Point, MS Office
How to Apply
Click here to apply online
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