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New Recruitment at ARM Life Plc

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ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.
We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Any City, Nigeria
Job Summary
  • Attend to all issues identified by a Client using product knowledge Provide support to the Business Development Team within your location Ensure timely and factual communication with Clients Prompt resolution of all complaints received and escalate where necessary.
Principal Duties and Responsibilities
  • Attend to walk-in Client (enquiries, requests, and complaints) and ensure that their issues are met and resolved timely whilst meeting their expectations Send & respond to incoming mails
  • Register incoming and outgoing Mails from courier services
  • PIN generation for newly registered Clients
  • Authorization of update forms before forwarding to DMU
  • Process complaints/request received from Marketing Executive
  • Exploiting customer interactions to solicit sales lead for the Business Development units
  • Receive inbound calls and SMS from clients; process their enquiries & complaints providing relevant information
  • Office Maintenance: – Serves as distribution channel for incoming and outgoing mails/documents
  • Compute Retiree Benefits and advise on Withdrawal Options
  • Turnaround Time (TAT) management
Qualification
  • Minimum of B.A., B.Sc, HND qualification
Languages:
  • Must be fluent in- Igbo, Hausa
Competencies:
  • Basic understanding of Financial Service Industry (esp. Asset Management) and familiarity with the Firm’s products and services
  • Commendable knowledge of pension regulations and the regulatory structure in the Nigerian business environment Excellence Client Relationship Management
  • Strong organizational skills
  • Service orientation
  • Customer focus
Communication:
  • Excellent written and oral communication skills
  • Exceptional attention to detail
Interpersonal Skills:
  • Ability to build strong working relationships with internal and external stakeholders
  • Ability to effectively work independently and/or collaboratively to accomplish assignments with minimal supervision
Motivation and Commitment:
  • Self-starter
  • Commitment to quality
  • Strong work ethic
  • Result-oriented
  • Ability to work well under pressure
Computing:
  • Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
Job Title: Fund Account Officer
Location: Nigeria
Job Summary
  • Responsible for all aspects of accounting for Retail Funds and/or Institutional Funds
Principal Duties and Responsibilities
  • Booking and Authorization of investment transactions.
  • Reconciliation of the assets under management against the CSCS statement and Portfolio valuation from Custodians.
  • Generation of Fund Performance Reports.
  • Report rendition to Regulator & Fund sponsors.
  • Fund Valuation and pricing.
  • Liaise with auditors, regulator and other counter parties on issues relating to the assets under management.
  • Develops, updates and oversees implementation of policies, procedures, standards & process for the unit
External:
  • Pension Fund Custodians
  • National Pension Commission
  • Auditors
Internal:
  • MD / CEO
  • Operations Dept
  • Investment Administration Dept
  • Internal Audit Dept
  • Compliance Dept
  • All Unit Heads
Requirements
Required Knowledge, Skills and Abilities:
  • Basic Accounting Knowledge
  • Time management
  • Good analytical and problem solving skills
  • Good telephone manners
  • Knowledge of the Financial Instruments.
  • Good multitasking capabilities
  • Basic Microsoft Word and Excel skills
Generic Skills:
  • Ability to work well under pressure
  • Good interpersonal skills
  • Result-oriented
  • Service orientation
  • Customer focus
  • Organization and coordination skills
  • Coaching and people management
  • Team building /conflict management
Minimum Qualification:
  • A good first degree in any discipline
Job Title: Regional Head, Business Development
Location: Nigeria
Job Type: Full-Time
Job Summary
  • Coordinate the sales and relationship management activities in a given region to ensure set targets are met.
  • In addition, manage and guide the Team Leaders and Sales Executives under the region to execute the firm’s sales/marketing strategy.
Principal Duties and Responsibilities
  • Set and drive targets for the Team Leaders and Sales Executives in the region Organise periodic training sessions for sales staff in the region
  • Coordinate and supervise the activities of all Staff in the region
  • Create and implement a detailed plan in conjunction with operations and relationship management for the conversion of federal public sector, State and private unfunded to funded accounts in the Region to meet up with the FY budget
  • Create and implement an AVC pilot plan with the top 1,000 contributor cluster Create and implement a detailed plan for the marketing of the multi fund structure implementation in your Region
  • Ensure the optimal use of the work tools deployed to all office locations and service centres
  • Work in conjunction with IT & Operations on the biometrics project and to drive your Region to achieve success of this project
  • Create and implement detailed strategies on areas of opportunities for organic growth of the business: transfer window, unfunded to funded, State business, NSITF, AVC, Small businesses, Gratuity Scheme Management and offshore pensions transfer
  • Develop creative ways to position the firm for the transfer window in the Region; especially by focusing on high value target organizations such as CBN & other wellpaying Regulatory Agencies/Parastatals, Oil & Gas Companies, Telecom Companies, Banks, Multinational Companies & DFIs, Conglomerate Companies,  Hotels, large Trading Companies, large Construction Companies, etc to meet up with the segment budget for the FY
  • Addressing all internal audit and compliance issues identified by the respective units on your areas of responsibility
Daily Activities/Tasks
  • Develop relationships with organizations in the private and public sector
  • Manage the Team Leaders and Sales Executives in the region and oversee activities of staff in all other departments
  • Work closely with Sales team to meet set targets
  • Keep track of competitor activities and recommend strategies to ensure the company remains an industry leader.
Competency and Skills Requirements Required knowledge, skills and abilities
  • Education Qualification Minimum – B.A., B.Sc
  • Relationship management skills
  • Demonstrated ability to work autonomously and as an effective team member, including the ability to establish work priorities, meet determined deadlines and commitments, and achieve established goals and objectives
  • Issues management ability
  • Knowledge of Pension/Asset & Investment Management and the Financial Services Industry at large.
  • Good multitasking capabilities
  • Presentation skills
Generic Skills:
  • Ability to work well under pressure
  • Very good interpersonal skills
  • Service oriented
  • Customer focused  Supervisory Skills
  • Client relations
  • Good verbal and written communication skills
  • Result oriented
  • Strong organizational skills
  • Conflict management
Job Title: Team Member, Relationship Management
Location: Nigeria
Job Type: Full-Time
Job Summary
  • To manage and maintain relationships with top tier Employers and HNIs by providing excellent service delivery, investment advice, innovative thinking, database management, while building a deeper knowledge of the Employers contact persons and HNIs.
  • This will be geared towards increasing our share of clients’ wallet and building a large referral network.
Principal Duties and Responsibilities
Responsible for the following functions: 
  • Build and maintain strategic relationships with the top tier employers by having a deeply rooted relationship with liaison officers, HR Managers, Union executives and top executives.
  • Regularly engagement of clients both RSA and Retirees.
  • Organize periodic interactive sessions and presentations through physical visit and other communication channels.
  • Track consistent monthly remittance of pension deductions by employers. Device means to reduce unfunded accounts and unprocessed monies for all employers
  • Manage and grow relationships with State Pension Commissions and Institutional Clients.
  • Active involvement and participation in BD and company-wide meetings/forums.
  • Design and implement retention strategies for Employers, PDOs and key influencers.
  • Continuous update of skills (marketing, investment management, analytical, relationship management and communication) through self-study, financial journals/magazines, internet and formal training programmes
  • Maintaining a professional outlook and conduct at all times to project a positive image for ARM Pensions
  • Work with supervisor to arrange formal introductions to Employers that will be assigned by sending letters to clients and arranging appointments
  • Encourage and foster new business ideas and innovations; Business Intelligence functions around existing clients and key industries.
  • Develop a robust understanding of the various employers and their relevant industries, with the aim of providing excellent tailored services unique to them.
  • Aggressively grow the market share in value (FUM) & numbers (RSA PINs).
  • Drive comprehensive compliance to Pension Reform Act 2014 and PenCom regulation
  • Report weekly to supervisor on updates on achievements/ goals set on the score card
Daily Activities and Tasks
  • Managing existing Employer relationships
  • Managing existing HNIs
  • Sourcing new businesses from referrals and increase business
  • Reviewing Employers’ profiles in a bid to create value adding initiatives.
  • Working closely with other units to ensure Employers expectations are being met
  • Maintain a professional outlook and conduct at all times to project a positive image for ARM Pensions
Minimum Qualifications
  • A University degree
  • Minimum of one to four years of related experience relationship management and business development
  • Excellent presentation, communication and interpersonal skills
  • Preferred Years of Experience: 1 – 4 year(s)
Other Requirements
Competency and Skill Requirements (Required knowledge, skills and abilities):
  • Good understanding of the Pension’s and financial industry at large
  • Ability to listen actively and translate thoughts to action
  • Good analytical and problem solving skills
  • Ability to work in a team effectively.
  • Deep analytical and problem solving experience; Familiarity with data tools
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Ability to develop daily, weekly and monthly call plans
  • Excellent team working and relationship management skills with the ability to manage cross-functional relationships across multiple levels and business units
  • Highly developed Emotional Intelligence
  • Strong presentation skills
  • Excellent organisation and time management skills
  • Highly organized and proactive with a strong attention to detail
  • Excellent verbal/written communication skills with a “can do” attitude
  • Strong proficient in all Microsoft Office programs, especially Microsoft Excel
Job Title: Relationship Management Admin Officer
Location: Nigeria
Job Summary
  • Responsible for the following functions: -Responding to/sending out general correspondence to all employers NSITF transfer process -Preparation of business support materials -Review and collate client profiling form -Regulatory reports -Provide assistance to the RM team, Sales team and RHs -Monthly letter to intending Retiree and employers -Monthly reports for AES
Principal Duties and Responsibilities
  • Relate/follow-up with Regional Managers/BD on employers outside Lagos/Abuja/PH.
  • Ensure all schedules received are saved on the network folder and sent to contribution team.
  • Ensure all request from employers received via soft or hard copy and portal are logged on NAV
  • Ensure Intending Retiree letters are sent to out 3days after notification from CX. All acknowledgment copies must be received and filed.
  • Processing NSITF application to Trustfund, PenCom and Diamond PFC and send monthly report to Compliance
  • Preparation of business support materials: Proposals, Letters, Presentation Slides etc
  • Review and compile client profiling form
  • Rendition of monthly Regulatory report and liaise with other units for input
  • To follow up with responsible units and ensure all AES reports are sent as at when due.
  • Provide assistance to the RM team/Sales/RHs
  • Ensure all official documents and properties are handled with utmost care and confidentiality
Requirements
Required Knowledge, Skills and Abilities:
  • Commendable knowledge of pension regulations
  • Good multitasking capabilities
  • Good analytical and problem-solving skills
  • Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
Generic Skills:
  • Ability to work well under pressure
  • Very good interpersonal skills
  • Analytical / Problem solving skills
  • Excellent verbal and written communication skills
  • Result-oriented
  • Customer Service orientation
Job Title: Sales Representative
Location: Nigeria
Job Summary
  • Work directly with sales force to implement sales activities for each project
Principal Duties and Responsibilities
  • Implement Global Sales target by setting personal sales target with line manager so as to achieve set targets
  • Evaluate sales results and create sales reports in front of Sales and Marketing Director
  • Collect inquiries, complaints of customers and handle appropriately
  • Coordinate with legal and finance department within the Group to ensure strict compliance to regulations (external and internal)
  • Coordinate with sales operations and external agents to speed up payment process of customers as committed in the contract
  • Conduct weekly and monthly reports to senior management on sales targets, enquiries and clients’ feedbacks
  • Ensure collections of Sales proceeds in a timely and efficient manner
Deliverables:
  • Settlement of customer complaints
  • Sales target
Time Allocation:
  • Sales- 80%
  • Admin-20%
KPI’s:
  • Total sales Indicator is the overall sales of residential properties done by staff (50%)
  • % late collections – Indicator will ensure that the sales staff will not only focus on seeking customers to purchase units, but also to ensure that the customers will follow-up with payment (15%)
  • Coordination with other relevant departments: (15%)
  • Feedback from direct leader (s) – qualitative judgment (10%)
  • Customer Relations – managing communication and feedback between customers and Mixta (10%)
Requirements
Skills:
  • Understand the real estate market and needs of domestic customers
  • Familiar with the country real estate brokerage market
  • Understand the business/sales strategies of Mixta, and of real estate industries
  • Should possess strong communication skills, including the ability to communicate both in the regional language of focus country as well as English
Experience and Education:
  • Bachelor degree (or equivalent), preferably major in Marketing or Business Administration focusing on marketing/sales
  • 0-3 years of experience  in real estate sales, especially in domestic market
Job Title: Investment Operations Officer
Location: Nigeria
Job Type: Full-Time
Job Summary
  • The Investment Operations Officer is the primary interface between the investment department and all internal and external counterparties (Internally; Fund Accounts, Benefit Payments and Contributions Processing departments, and externally, all transaction counterparties and custodians).
Principal Duties and Responsibilities
  • The Investment Operations Officer ensures compliance with the department’s standard operating procedures for all transaction processing and execution. The unit has primary responsibility for ensuring transactions are settled and completed and that all documentations are in place and properly stored.
  • In addition, the Investment Operations Officer is responsible for day to day administrative duties of the department e.g. maintaining and updating credit rating register, corporate actions register, Service Level Agreements with counterparties, portfolio exposure limits, counterparty exposure limits.
Daily Activities/Tasks
  • Confirm all previous day’s transactions and other expected inflows across all funds; advice portfolio management team as appropriate
  • Maintain investment team archives; ensure all transaction justifications, instructions and confirmations are prepared and received when due and are filed correctly and easily retrievable
  • Maintain and update archives of team strategy documents, agreements, policies etcetera
  • Prepare daily investment and termination instructions
  • Confirm daily contributions report;
  • Update all equity, fixed income and money market investments;
  • Prepare and maintain daily and monthly asset allocation update;
  • Weekly collation of all investments;
  • Conduct monthly reconciliation of team & fund account records/positions
  • Conduct monthly equity reconciliation between Custodian and CSCS positions; Reconcile and follow up on outstanding dividends and bonuses with custodian, document and report any outstanding and elicit periodic status updates from custodian;
  • Prepare, update and maintain monthly counterparty exposures versus limits:
    • Prepare transaction compliance reports
    • Monthly equity transaction reports
    • Monthly primary market fixed income commission reports
  • Portfolio Treasury Support:
    • Support timely and efficient treasury management of all fund portfolios- Ensure portfolio cash balances do not exceed internal limits
    • Ensure counterparty exposure limits are not exceeded in money markets
    • Advise portfolio management team of cash availability & counterparty exposure limits early in day – Gather daily market interest rates and advise portfolio management team early in day
Requirements/Minimum Qualifications
  • 0 – 3 years’ experience in support capacity at an investment/brokerage institution
  • Strong interest in Global Financial Markets and keen intellectual curiosity
  • First degree in a Numerate Field; (preferably in Sciences, Engineering, Economics or Finance.)
  • Interest in enrolling in, and completing, the CFA program
Required knowledge, Skills and Abilities:
  • Statistical analysis
  • Strong proficiency in PowerPoint and Microsoft Excel and other MS Office applications.
  • Ability to develop/help others develop PowerPoint presentations
Generic Skills:
  • Team player with the ability to think and act independently
  • Outstanding written and oral communication skills
  • Quick learner, comfortable dealing with ambiguous and fluid situations
  • Ability to multi-task; juggle multiple deliverables and perform under very demanding conditions
  • Independent, excellent attention to detail and organizational skills
  • Superior analytical & critical thinking skills; ability to make good decisions when faced with complex data
  • High level of passion, integrity, creativity, inquisitiveness and self confidence
How to Apply

Click here to apply

Deadline: 4th August, 2017.

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