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Wakanow.com Job at VIP Associate


Wakanow.com is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the vacant position below:

Job Title: VIP Associate

Job Opening ID: WKN/29/JB
Location:  Lekki, Lagos

Job Description

  • The VIP Associate will be the driving engine for Wakanow product sales to the company’s high-net-worth customer category.
  • You will be responsible for identifying, acquiring and ensuring overall customer satisfaction by providing customised travel packages and personalised services to meet the customers’ needs.
  • Our VIP Client category includes but not limited to business executives, politicians, expatriates, senior government officials, celebrities, etc.


  • Ensure the identification and conversion of VIP’s within and outside the country into clients of the organisation
  • Plan and sell flights, accommodations, transportations, insurance and other travel services to VIP clients.
  • To facilitate direct pro-active retention activities for active, or dormant VIP customer, thus increasing Company revenues and VIP customers satisfaction levels.
  • Collaborate with clients to determine their needs and advise them on appropriate destination, modes of transportations, travel dates, costs and accommodations.
  • Maintain excellent relationship with VIP clients in conjunction with the Client Management team to keep the organisation’s clients satisfied and loyal.
  • Provide personalised customer service in a manner that goes beyond what is expected; when required.
  • Keep self-aware and updated with the competitors’ performance, strategy and new product launches.
  • Ensure the Fulfilment of all travel service requests for all Wakanow VIP clients.
  • Maintain excellent relationships with High Net Individual sales account management with a joint goal to keep our clients satisfied and loyal for future services.
  • Show confidence in up-selling and liaising with VIP clients.
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Experience and Qualification

  • Bachelors’ degree
  • Master’s degree in a relevant field is an added advantage
  • 7 years’ experience in VIP Client Management and Sales


  • Excellent interpersonal skills.
  • Excellent knowledge of the travel and hospitality industry.
  • Exceptional communication – English.
  • Exceptional selling skills.
  • Assertive & Diplomatic.
  • Multi-Tasking abilities.
  • An analytical approach to problem-solving.
  • Presentable.
  • Wide network of VIPs
  • Diplomatic & Assertive, Exceptional Selling, Knowledge of Hospitality Industry, Presentable

Deadline: 29th July, 2017.

How to Apply

Click here to apply online


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