Teclab Management Services Limited – Our Client, a Hospitality Service Provider, with a 90 bedroom large International hotel of 4 standards in Lagos, requires the services of a qualified candidate to fill the position below:
Job Title: Hotel Bar Manager
Location: Lagos
Job Summary
Job Summary
- Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.
Main Job Tasks and Responsibilities
- Set objectives and targets for beverage unit/bar
- Determine staff needs and recruit staff
- Performance manage staff
- Assess development needs and train and coach staff
- Delegate duties and tasks to staff to meet objectives and maximize resources
- Set and monitor quality and service standards for staff
- Direct and manage staff members to meet standards and objectives
- Ensure staff operate within company policies
- Organize and adjust staff rotas and schedules in accordance with available resources and labor regulations
- Oversee the preparation and presentation of beverages to meet set standards
- Resolve customer complaints promptly
- Monitor cleanliness and hygiene of bar area
- Promote and practice compliance with fire, health, safety and hygiene standards and regulations
- Oversee accurate cash-up procedures and ensure necessary paperwork is complete
- Ensure adherence to cash management procedures
- Ensure adherence to stock control procedures
- Monitor and order supplies
- Liaise with suppliers and sales representatives
- Confirm that procurement of supplies is on the best possible terms
- Make certain all deliveries are checked in correctly and documentation is correct
- Check stock is correctly rotated and stored to reduce wastage
- Oversee the bar display to maximize functionality and attractiveness
- Set, monitor and control budget for the beverage unit/bar
- Plan and implement cost control measures
- Plan and implement systems to maximize sales and revenue
- Organize promotional activities
- Implement improvements for products and service
- Maintain regular communication with staff and management through meetings and discussions
- Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing
Requirements / Qualification
- A HND or Bachelor’s Degree in Sciences / Arts or any related field.
Skills and Experience:
- Experience in the management of a bar or beverage service operation
- Complete working knowledge of alcoholic and non-alcoholic beverages
- Knowledge of business management principles and practices
- Knowledge of basic accounting procedures
- Knowledge of cost control procedures
- Knowledge of administrative procedures
Key Competencies:
- Judgment
- Decision-making
- Problem-solving
- Organizing and planning
- Resource allocation and management
- Delegation
- Communication
- Attention to detail
- Coaching
- Stress tolerance
- Team member
Experience:
- Minimum of 6 Years in the Hospitality Industry and in the capacity of the role advertised.
Salary
- Very attractive and commensurate with experience.
Job Title: Hotel Operations Manager
Location: Lagos
Job Summary
Location: Lagos
Job Summary
- To oversee the day-to-day operations, supervise the work of staff members while interacting with customers to ensure satisfaction.
- Candidate should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.
- The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
Duties & Responsibilities
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
Qualifications
- A Bachelor’s Degree in Hotel, Business or Hospitality Management an MBA will be an added advantage.
Experience:
- Minimum of 5 Years in the Hospitality Industry in the capacity of the role advertised.
Remuneration
Salary is attractive and commensurate with experience.
Salary is attractive and commensurate with experience.
How to Apply
Interested and qualified candidates should send their CV’s to: hr@teclab-ng.com
Interested and qualified candidates should send their CV’s to: hr@teclab-ng.com
Note: Only qualified candidates will be contacted.
Deadline: 24th August, 2017.
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