Teclab Management Services Limited – Our client, a 4-Star Hospitality Service Provider, requires the services of suitably qualified candidates for the position below:
Job Title: Night Auditor
Location: Lagos
Core Purpose of the Job
Core Purpose of the Job
- To ensure the accuracy of accounting records and completing a number of administrative functions to facilitate the growth of the organization and its activities.
Task Complexity
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Accurately posting room fees, related taxes and other paid services, including restaurant, Internet and resort fees, to each guest’s account daily.
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
- Facilitate the deposit of guests’ valuables in hotel safe
- Perform night audit of hotel and outlet for revenue as per existing procedures.
- Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
- Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.
- Verify all account entries and balances, consolidate credit-card charges and submit for payment.
- Addressing discrepancies and have the authority to apply discounts to settle a guest’s account.
- Making sure the front desk has adequate supplies, responsible for its cash drawer and oversight of safe deposit access.
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Monitor audit journals and reports from front office computer system and point of service.
Qualifications
- First Degree in Hotel Management, Accounting or its Equivalent. First Degree in Hotel Management, Accounting and relevant certifications will be an added advantage.
- Minimum of 5 years Experience, must have 2-3 years in a similar role.
Skills and Competencies:
- Effective Management skills
- Oral and written communications
- Report generation
- Data analysis
- Batch processing, Billing, Mathematical aptitude
- Organized, Resourceful, Self-starter, Multi-tasker
- Accuracy
- Microsoft Office and Accounting Software
Job Title: Night Duty Manager
Location: Lagos
Job Description
Location: Lagos
Job Description
- To ensure the accuracy of accounting records and completing a number of administrative functions to facilitate the growth of the organization and its activities.
Task Complexity:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Accurately posting room fees, related taxes and other paid services, including restaurant, Internet and resort fees, to each guest’s account daily.
- Perform night audit of hotel and outlet for revenue as per existing procedures.
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
- Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.
- Verify all account entries and balances, consolidate credit-card charges and submit for payment.
- Addressing discrepancies and have the authority to apply discounts to settle a guest’s account.
- Monitor audit journals and reports from front office computer system and point of service.
Qualification(s)
- First Degree in Hotel Management, Accounting or its Equivalent.
Skills and Competencies:
- Effective Management skills
- Oral and written communications
- Report generation
- Microsoft Office and Accounting Software
- Data analysis
- Batch processing, Billing, Mathematical aptitude
- Organized, Resourceful, Self-starter, Multi-tasker
- Accuracy
Attitude:
- Must be Friendly, honest, transparent and diligent in all dealings.
Job Title: Front Office Manager
Location: Lagos
Core purpose of the Job
Location: Lagos
Core purpose of the Job
- To ensure proper management of the reception area, receive visitors, coordinate all front desk activities and provide professional and friendly service to customers.
Task Complexity
- Trains, cross -trains, and retrains all front office personnel.
- Participates in the selection of front office personnel.
- Schedules the front office staff.
- Supervises workload during shifts.
- Evaluates the job performance if each front office employee.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Conducts regularly scheduled meetings of front office personnel.
- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
- Upholds the hotel’s commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Job Specification (Experience & Training)
Academic and Professional:
Academic and Professional:
- First Degree in Hotel Management and relevant certifications will be an added advantage.
- Minimum of 5 years experience.
Skills and Competencies:
- Effective Management skills
- Quality Assurance and Time Management
- Good Administrative abilities
- Good Leadership skills
- Attention to details.
- Oral and written communications
- Ability make prompt Decisions
Attitude:
- Must be Friendly, honest, transparent and diligent in all dealings.
How to Apply
Interested and qualified candidates should send their CV’s to: hr@teclab-ng.com
Interested and qualified candidates should send their CV’s to: hr@teclab-ng.com
Note: Only qualified candidates will be contacted.
Deadline: 12th September, 2017.
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