NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Job Title: Customer Engineer
- Bachelor’s Degree or Higher National Diploma
- 4+ years of related engineering field experience
- Understanding of current Incident Management processes and systems
- Strong analysis and good reporting skill.
- Self-motivation, customer focused.
- Strong written and oral communication skills
- Strong team orientation.
- Customer service experience will be and added advantage.
- CCNA certification is mandatory.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
- He must be able to work with other CEs and CallCenter optimally to achieve their individual and collective KPI set by the company.
- He must be customer centric, technically inclined and must be a fast learner.
Typically manages overall life cycle of one or more Knowledge Solutions.
- He must be able to work within the stipulated rules and regulations of the company.
- Supervise team member to provide the best service delivery to our esteem customer.
- Ensure he continuous meet Service level agreement the company have with the customer.
- Ensure reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
How to Apply