General Recruitment / Consulting

Customer Service Executive at a Reputable Logistics Company

Teclab Management Services Limited – Our client a reputable logistics company, is seeking suitably and qualified candidates to fill the position below:

Job Title: Customer Service Executive

Location: Lagos

Qualifications & Skills

  • A first degree in Management Studies, Business, Marketing, or any other related discipline
  • Effective communication
  • Effectively work with a team
  • Problem solving
  • Interpersonal skills
  • Ability to handle stress well
  • Ability to listen and pay attention to details
  • Smart thinker
  • Possess a pleasant and clear speaking voice, coupled with a fluency in English
  • Open minded and enthusiastic towards excellence
  • Computer literate
  • Possess flexibility and ability to effectively perform multiple functions at a time
  • Possess excellent telephone etiquette
  • Experience is Customer services

Core Competencies

  • First point of contact for residential and business customers
  • To manage Internet and other service related provisions from placement of order through to activation of account
  • To analyse and respond appropriately to queries from customers via telephone and e-mail, working towards an appropriate solution
  • Chasing order placement, status and progress
  • Liaising with Sales / Billing and Technical departments regarding complex issues
  • To recognise potential sales opportunities and refer to relevant department
  • To exceed customer expectations within tight time scales
  • To use initiative in customer contact whilst working as part of a team
  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • Responsible for taking or cancelling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Process orders, applications, and forms
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries.
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized costs
  • Encourage and motivate team members for continuance of quality service delivery

Deadline: 6th November, 2017.

How to Apply

Interested and qualified candidates should forward their CV’s to: 

Note: Only qualified candidates will be contacted.

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