Tranter IT Infrastructure Services Limited (TITIS) was founded in 2004 and offers flexible IT support, expert training and professional IT project delivery. We support small, medium and large-sized organizations throughout West Africa. TITIS helps clients improve organizational and individual performance by leveraging on well- designed and managed IT infrastructure, backed by expert IT support and training.
We are recruiting to fill the position below:
Job Title: Helpdesk Support Officer
Location: Lagos
Requirements
- A Graduate Degree in Computer Science, Engineering or related discipline with an IT focus.
Certifications:
- A+, MCSE, MCSA, MCITP, CCNA is a plus.
Specific Work Experience:
- Broad technical computer maintenance and repairs, email, printer
- Understanding of IT services, technology and solutions is a plus.
- End User services experience.
- Work experience in a related industry setting (cement, aggregate, ready-mix) is a plus.
Technical/Functional Skills:
- Ability to interact with colleagues within IT and other departments.
- Deep understanding of running IT services in regards to technology and processes.
- Strong analytical, design and development skills including troubleshooting and integration of IT services..
Linguistic Skills:
- English.
Mobility Requirements (time spent travelling internationally, nationally etc.):
- National travelling to plants and offices.
- Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
- Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.
- Strong customer / end-user / client service orientation.
- Highly self-motivated and directed.
- Keen attention to detail.
- Capability for problem solving, decision making, sound judgment, assertiveness.
Deadline: 26th October, 2017.
How to Apply
Interested and qualified candidates should send their CV’s to: jobs@tranter-it.comusing “Helpdesk Support” as the subject of the email.
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