ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.
We are recruiting to fill the position below:
Job Title: Territory Manager
Job ID: 34
Location: Mainland, Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Corporate Sales
Location: Mainland
Travel Frequency: Rarely
Purpose of the Job
- The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
- The territory manager manages and oversee account managers working within the given territory.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Click here to apply online
Job Title: Network Management Engineer
Job ID: 17
Location: Isaac John, Ikeja GRA, Lagos
Department: Group Infrastructure Unit
Sub Division: Monitoring and Command Centre
Job Function: Network Management
Reporting to: Head, Monitoring and Command Centre
Travel Frequency: Occasional
Purpose of the Job
- To monitor the network 24*7, providing support for management and efficient configuration of systems that are used for monitoring and service feasibility, ensuring appropriate design and notification are provided in line with the requirement of the user departments.
Expected Key Results (Detailed KPIs)
- Application development
- Network Monitoring
- Escalation
- Network Operations
- Server/Application Administration
- Network Device backup
- Dashboard development
- Reporting
Educational Qualifications & Functional Skills
- University Degree in Engineering
- Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
- Ability to leverage technology to develop and enhance functional competencies
- Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
- Knowledge of networking and network monitoring/management.
- Knowledge and experience with various web technologies.
- Open Source software customization.
- Knowledge of current IT trends and technologies in software development.
- Ability to learn new things quickly.
Work Experience:
- Experience in Linux and monitoring system environment
- Sound understanding and extensive experience in SNMP. TR-069 and network management
- Experience in Perl, PHP, and Python
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
How to Apply
Click here to apply online
Job Title: Network Implementation/Support/Integration Engineer
Job ID: 16
Location: Isaac John, Ikeja GRA, Lagos
Department: Group Infrastructure Unit
SubDepartment: Network Infrastructure Unit
Directly reports to: Head Operations & Maintenance(WEST)
Directly supervises: IT, Corp Members, Outside Plant and riggers
Travel Requirements: Occasional
Staus: Permanent
Work Schedule: 8-5
Supervisory Responsibilities
- Coordinating of IT, NYSC Corp members, Outside Plant Technicians and Riggers to ensure day to day engineering operations (implementation and support).
Responsibilities
- Provide technical expertise and leadership in the area of IP network design, implementation, optimization, and maintenance to support voice, data and/or video networks in differing stages of development.
- Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
- Work closely with related departments, partners, and Vendors to deliver high quality and reliable network performance.
- Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
- Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
- Recommend and modify network configuration to improve efficiency and cost effectiveness.
- Configure network and/or third party software application programs to provide improved response time and/or quality.
- Recommend network database policies and procedures.
- Ensure that the network is fully operational and appropriately integrated for access with other systems.
- Analyze and monitor network activity to ensure optimal network operation.
- Monitor network traffic, usage, and performance.
- Run diagnostics to forecast performance thresholds.
- Perform analysis of network efficiency, traffic routing and troubleshoot network/system failures.
Qualifications
- Academic: B.Eng Computer Engineering, BEng Electrical Electronics or any IT related degree.
- Professional: CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional)
- Experience: 3 Years and above
Competence
Skills:
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, and members of team.
Knowledge:
- Design and analytical troubleshooting of LAN, WAN network and Internet data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Understanding of the base station power supply (DC and AC) architecture and interconnectivity of relevant power devices/components.
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- A hand on experience with OSPF and BGP is desirable.
- Experience with Wireless Point-to- Point and Point-to- Multipoint technologies is desirable
- Must be able to follow multiple simultaneous projects to completion with minimal supervision.
- Experience with leading inter- departmental negotiations, consensus building to reach common technical solutions.
Personal Attributes:
- Hardworking and Tenacious.
- Performance driven.
- Sharp analytical and logical reasoning.
- Work effectively with my own initiative with minimal supervision and also as a part of a team.
- Good customer relations
How to Apply
Job Title: Ipnx Technical Support Engineer (i-TAC Engineer)
Job ID: 22
Location: Lagos
Department: Network Services Divison
Function: Technical Support
Reporting To: Service Assurance Manager
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution)​​​
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills:
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
How to Apply
Click here to apply online
Job Title: Territory Manager, Island
Job ID: 33
Location: Island, Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Corporate Sales
Travel Frequency: Rarely
Purpose of the Job
- The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
- The territory manager manages and oversee account managers working within the given territory.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Click here to apply online
Job Title: NMS Engineer – Software Development
Job ID: 29
Location: Lagos
Department: Group Infrastructure Unit
Sub Division: Monitoring and Command Centre
Job Function: Software Development
Reporting to: Manager, Monitoring and Command Centre
Travel Frequency: Occasional
Purpose of the Job
- To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.
Expected Key Results (Detailed KPIs)
- Application development
- Server/Application Administration
- Project Management
- Dashboard development
Educational Qualifications & Functional Skills
- University Degree in Engineering
- Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
- Ability to leverage technology to develop and enhance functional competencies
- Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
- Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
- Knowledge of networking and network monitoring/management.
- Knowledge and experience with various web technologies.
- Open Source software customization.
- Knowledge of current IT trends and technologies in software development.
- Ability to learn new things quickly.
Work Experience:
- Experience in Linux and monitoring system environment
- Sound understanding and extensive experience in SNMP. TR-069 and network management
- Experience in Perl, PHP, and Python
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
How to Apply
Click here to apply online
Job Title: Retail Sales Manager
Job ID: 31
Location: Island, Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Retail Sales
Location:
Travel Frequency: Rarely
Purpose of the Job
- The Retail Sales Manager (RSM) is responsible for driving sales increase of all IPNX retail products (FOS) in given territory. She/he is tasked with the responsibility to develop and grow customer numbers by recruiting new subscribers through personal engagement, team leads and direct sales executives (DSE).
- The RSM is responsible for building relationships with customers most especially SME’s and grow their portfolios by increasing revenue generated from their portfolios.
- The RSM manages her/his people for success and must develop the territory and be the highest source of information about that territory.
Expected Key Results:
- Achieve territory sales target.
- Achieve 60% uptake in streets, estates and MTU’s.
- Drive direct sale executive (DSE) to achieve their set target.
- Train and mentor DSEs.
- Manage, maintain and grow a pipeline of qualified prospects or almost completed deals.
- Actively and successfully manage the sales process: lead generation; solution pitch; negotiation; close.
- Drive an different sales activities in the given territory.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Works in collaboration with the team, developing good working relationships.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Click here to apply online
Job Title: Head, Corporate Sales
Job ID: 30
Location: Any City, Nigeria
Department: Network Services Divison
Function: Business Development
Reporting to: Head, Network Services Division
Travel Frequency: Rarely
Purpose of the Job
- The Head, Corporate Sales is responsible for managing our strategic accounts, key accounts and the territory accounts.
- The Head, Corporate Sales protects revenue, secures new revenue within ipNX’s existing clients’ portfolio as well as seeking / hunting out new corporate clients & businesses.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with all teams to ensure smooth transition of accounts into the business.
- The Head, Corporate Sales, is responsible for all corporate accounts and must be the most trusted source of information for all corporate customers.
Expected Key Results:
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 6 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Click here to apply online
Job Title: Team Lead, Strategic Account
Job ID: 26
Location: Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, NSD
Location: Global
Travel Frequency: Rarely
Purpose of the Job
- The Team Lead, Strategic Account is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results (Detailed KPIs)
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities and leadership.
Other Requirements:
- Customer Focused
- Understanding of Strategic Accounts
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Click here to apply online
Job Title: Retail Territory Manager
Job ID: 20
Location: Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Retail Manager, Global
Travel Frequency: Rarely
Purpose of the Job
- The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking/hunting out new clients & businesses within the assigned territory.
- The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.
Expected Key Results (Detailed KPIs)
- Achieve sales targets by developing new business with existing and potential clients within the territory.
- Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
- Ensure all required KYC customer requirements are met.
- Drive Direct Sales Executives (DSEs) to achieve their set target.
- Train and mentor DSEs.
- All DSEs must achieve 10 new subscribers monthly.
- Organise review sessions once a week.
- Organise Training sessions twice a month.
- Collate DSE sales and competitive intelligence reports and submit to Head, NSD.
- Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
- Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close.
- Attendance at industry related meetings/events and/or seminars.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Works in collaboration with the team, developing good working relationships.
- Ensures compliance with ipNX values, policies, and standards, and ensures compliance with all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc/HND in Engineering / Computer Science / Marketing / Sales / related disciplines (Minimum of 2.2/Upper Credit).
- Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio.
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 4 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
- Must demonstrate interpersonal capabilities and leadership.
Other Requirements:
- Customer Focused
- Understanding of Retail Sales.
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- (Additional requirements for AMs and above)
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Click here to apply online
Job Title: Product Analyst
Job ID: 23
Location: Lagos
Department: Network Services Divison
Function: Product Development
Reporting to: Product Manager
Travel Frequency: Occasionally
Purpose of the Job
- The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas.
- He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet.
- Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork.
- They analyze their own products and those of competitors, comparing performance and features with current market requirements. Product analysis provides the product team with a benchmark for new product performance.
Expected Key Results (Detailed KPIs)
- Submit/review a product strategy and roadmap for Voice and Wi-Fi
- Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter
- Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
- Use analytics (website, social media, and company CRM) to gather customer needs
- Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer
- Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)
- Generate, update and submit intelligence report weekly
- Attend conferences and events related to product and sector
- Develop pricing model quarterly
- Submit product price reviews and projection quarterly
- Hold product training and briefs for sales staff Quarterly
- Propose a sales incentive and promotion scheme that will drive an increase in sales
- Develop product communication plan/strategy and share with Line Manager and other stakeholders.
Educational Qualifications & Functional Skills
- B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities.
Other Requirements:
- Customer Focused
- Ability to conduct market research
- Action oriented
- Result Driven
- Cultivate Innovation
- Critical thinking skills to recommend original and productive ideas
- Time Management
- Self Development
How to Apply
Click here to apply online
Job Title: Business Analyst
Job ID: 24
Location: Lagos
Department: Network Services Divison
Function: Business Development
Reporting to: Head, NSD
Travel Frequency: Rarely
Purpose of the Job
- The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
- Understand the structure, policies, and operations of the division’s service delivery operations.
- Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions.
- Business performance analysis.
Expected Key Results (Detailed KPIs):
- Business Scope and Specification Management
- Conduct feasibility studies, from a technological and organizational perspective, and document findings
- Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
- Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
- Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
- Market Assessment and Competitive Analysis
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc Engineering/Computer Science/Marketing/Sales/related disciplines
- Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
- Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.
Other Requirements:
- Customer Focused
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Click here to apply online
Job Title: Retail Manager, Global
Job ID: 27
Location: Lagos
Department Network Services Divison
Department: Network Services Division
Function: Business Development
Reporting to: Head, NSD
Travel Frequency: Rarely
Purpose of the Job
- The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned territory. The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.
Expected Key Results (Detailed KPIs)
- Achieve sales targets by developing new business with existing and potential clients within the territory
- Undertake cold calling, ensuring that the number of calls meets call targets as set by management
- Ensure all required KYC customer requirements are met.
- Drive Retail Territory Managers (RTM) to achieve their set target.
- Train and mentor RTM .
- Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
- Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded
- Works in collaboration with the team, developing good working relationships
- Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.
Educational Qualifications & Functional Skills
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities and leadership.
Other Requirements:
- Customer Focused
- Understanding of Retail Sales
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
How to Apply
Job Title: Senior ipNX Technical Support Engineer
Job ID: 28
Location: Lagos
Department: Network Services Divison
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom
Purpose of the Job (Brief)
Job ID: 28
Location: Lagos
Department: Network Services Divison
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom
Purpose of the Job (Brief)
- Provide advanced (2nd) level off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results
- Incident Management (Complex/advance Call Resolution)
- Prompt Response to inbound calls and emails
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
- Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
- Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Innovative problem-solver who can generate workable solutions and resolve complaints.
- Excellent business communication skills both verbal and written.
Work Experience:
- Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
- A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
- At least 4 years work experience in similar role.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
How to Apply
Deadline: 31st December, 2017.
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