Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.
We are recruiting to fill the position below:
Job Title: Engineer – Inshop Technical Support
Location: Lagos
Qualifications
- HND/Graduate/Post Graduate qualification in Electrical/Electronics/Computer/Communication/Info Tech.
Desired Experience:
- 1 to 3 years in similar profile.
Essential Attributes:
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
Desired Attributes:
- Relevant Industry Experience, been on the front desk handling customers and team.
Major Deliverable
- First line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist / guide customers to handle different hardware and software application as required
- Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Function/Domain Customer Service / Technical Support Group:
- Reporting to Direct – Supervisor Technical Support Group; Functional, HOD
Deadline: 17th November, 2017.
How to Apply
Interested and qualified candidates should send their CV’s and Cover Letter indicating current and expected salary to: jobs@lorachegroup.com
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