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Help Desk Officer Jobs at AppZone Limited

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AppZone is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Title: Help Desk Officer

Location: Lagos

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering or any other related field.
  • Min of 2 years relevant working experience in a similar role
  • Good verbal and written communication skills.
  • Excellent interpersonal and analytical skills.
  • Great Customer service skills.
  • Ability to pay attention to details and work well under pressure.
  • Ease and ability to learn fast and solve complex



Job Description

  • Provision of a reliable interface between client IT support personnel and AppZone business units.
  • Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.
  • Logging of cases and help desk interactions with clients using CRM applications.
  • Follow standard help desk procedures in other to assist clients to resolve technical issues.
  • Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
  • Prepare activity and other CRM reports.
  • Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

How to Apply




Click here to apply online



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