AppZone is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.
We are recruiting to fill the position below:
Job Title: Help Desk Officer
- Bachelor’s degree in Computer Science, Computer Engineering or any other related field.
- Min of 2 years relevant working experience in a similar role
- Good verbal and written communication skills.
- Excellent interpersonal and analytical skills.
- Great Customer service skills.
- Ability to pay attention to details and work well under pressure.
- Ease and ability to learn fast and solve complex
- Provision of a reliable interface between client IT support personnel and AppZone business units.
- Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.
- Logging of cases and help desk interactions with clients using CRM applications.
- Follow standard help desk procedures in other to assist clients to resolve technical issues.
- Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
- Prepare activity and other CRM reports.
- Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
How to Apply
Click here to apply online