Job Openings At Platinum Careers

We are a Human resource consulting company with head office in Ikoyi, Lagos. Platinum Careers is a Uniquely African and proudly Nigerian Company offering support and services in the area of Human resource solutions with service offerings which include world class personnel outsourcing, recruitment, head hunting, training and development.

Platinum Careers is Africa’s leading provider of talent acquisition and management services. We deliver to clients globally, our aim is simple – to help our clients attract, engage and retain top talent.

Job Title: Re-seller Manager, Sales, Middle East 

 Team/Division:  IT Channel

 Location: Lagos, Nigeria

 Line Manager: ITS Sales Manager, MEA

Purpose of the Role

Responsible for driving sales toward selected IT resellers in Middle East & Levant Region.
Recruit, develop and follow up on IT resellers.
Set targets, monitor and manage Resellers
Customers

Internal: Sales, Pre-Sales, CoE, IT, Marketing
External: End Users, Distributors
Main activities

Recruit Resellers tmaximize Company footprint in Region. (Reseller Registrations targets tbe set)

Target Market:

New Resellers
Reviving Dormant resellers
Growth of existing resellers
Domain Reseller market share maintenance & expansion
Market analysis & updates tbe completed by resource
Train and develop Channel Reseller sales force where applicable
Workshops:

Lunch & Learns – introductory workshop, selling company products
Pre-sales & Sales Workshops – in depth product training
Demevaluations on site at different locations
Planning, accompanying & managing reseller groups on CEC visits (domestic & international)
Select right product mix and manage possible conflict with other Channel resellers as well as direct key
channel accounts (end users like Etisalat). (Managing Deal registrations)
Promote company brand throughout IT Channel.
Coordination between Company Marketing & Reseller marketing teams
Company Partner Portal Champion:

Maintaining loyalty
Maintaining business / reseller membership level
KPI tupgrade registered resellers thigher levels
Identifying, developing and maintaining relationships with Company funded heads in Distributors Network
regarding reseller network, actions completed & planned with resellers etc
Organizes and participates in Channel events and co-ordinates the activities with Distributors and key
resellers. Includes reseller pipeline management & discussion
Visit a minimum of 30 Resellers per week.
Weekly reporting with Line Manager
Additional Responsibilities

Support to Company Regional manager regarding Channel partners in those regions.
Responsible for a revenue target of USD6m
Key member of sales team and excellent working relationship with rest of sales.
Experience / Skills / Other

Mandatory
Undergraduate degree in sales/marketing or equivalent qualification.
Basic knowledge of UPS/ AC Power/ Thermal Management/Connectivity (PDUs, Rack)
infrastructure.
Excellent people management skills and relationship builder
Highly developed communication skills / presentation skills
Good Microsoft Office tools skills
Valid UAE/International Driving license
Market Competitor Knowledge a must
Desirable

MBA degree
Fluent in Arabic / Hindi
Background in Electrical Engineering
Experience

Essential

Min 5 years proven track record in management of Channel Sales business within Vendor /
Distributor of IT Channel Field
Significant experience in Sales / Business negotiations
Excellent knowledge of the Middle East & Levant reseller market
Desirable

10 years + experience
Vendor experience
Language

Fluency in English written & oral
Advantage Arabic/Hindi Conversational
Travel
Travel expected 80 % out of the office (both domestic & international)


How to Apply


Click Here to Apply Online

Job Title: Center Manager (Lagos) 

Our Client is a pioneering company specialized in providing customer relationship management.

REPORTING TO :                         Regional Operations Manager

SUBORDINATES :                         Operation manager / Supervisor / Team Leader

As part of our client’s expansion, they are currently looking for a Center Manager based in Lagos

Reporting to Regional Operations Manager, the Center Manager will be in charge of:

Developing, coordinating and implementing first-class application processing services
The achievement of all client led Service Level Agreements
Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
Ensuring the quality of customer service
Ensuring appropriate communication channels exist between the staff and customers
Keeping customers information confidential
Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
Report to high management
ISO duties

Participate security related trainings
Attend ISMS Management Review Meetings
Participate and provide necessary support for the security internal audit
Requirements:


Qualifications:

Bachelor degree in management or related subject, overseas studying and working experience is preferable
Experience:

More than 3 years working experience, including 2 years in management
Skills and abilities:

Excellent command in English. Other languages are considered as added advantage.
Excellent communication and interpersonal skills
Able to establish and maintain effective relationships with team members and customers
Demonstrable skill in independent problem-solving
Self-motivated, patient and professional
Strong sense of responsibility and ability to work well under pressure
Experience of managing in a collaborative team environment, delegating workloads and authorities
Knowledge of customer service techniques and principles

How to Apply


Click Here to Apply Online



Job Title: Center Manager (Abuja) 

Our Client is a pioneering company specialized in providing customer relationship management.

REPORTING TO :                         Regional Operations Manager

SUBORDINATES :                         Operation manager / Supervisor / Team Leader

As part of our client’s expansion, they are currently looking for a Center Manager based in Abuja

Reporting to Regional Operations Manager, the Center Manager will be in charge of:

Developing, coordinating and implementing first-class application processing services
The achievement of all client led Service Level Agreements
Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
Ensuring the quality of customer service
Ensuring appropriate communication channels exist between the staff and customers
Keeping customers information confidential
Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
Report to high management
ISO duties

Participate security related trainings
Attend ISMS Management Review Meetings
Participate and provide necessary support for the security internal audit
Requirements:


Qualifications:

Bachelor degree in management or related subject, overseas studying and working experience is preferable
Experience:

More than 3 years working experience, including 2 years in management
Skills and abilities:

Excellent command in English. Other languages are considered as added advantage.
Excellent communication and interpersonal skills
Able to establish and maintain effective relationships with team members and customers
Demonstrable skill in independent problem-solving
Self-motivated, patient and professional
Strong sense of responsibility and ability to work well under pressure
Experience of managing in a collaborative team environment, delegating workloads and authorities
Knowledge of customer service techniques and principles


How to Apply


Click Here to Apply Online

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