Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success.
We are recruiting to fill the position below:
Job Title: Laundry Head
Location: Abuja
Department: Housekeeping
Report To: Executive Housekeeper
Job Objective
Location: Abuja
Department: Housekeeping
Report To: Executive Housekeeper
Job Objective
- Additionally responsible for managing overall daily operations in the laundry
- Ensure extreme cleanliness of all hotel linen and customer clothing supplied for cleaning
Job Responsibilities
- Manage overall daily operations of the Laundry
- Assists in determining product requirements necessary to meet the Laundry Department’s needs
- Recommends equipment, linen and chemical purchasing needs to section Head in budget preparation
- Ensures proper segmentation and separation of department linen
- Ensure laundry supplies are ordered and controlled in line with Business and Events
- Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require cleaning
- Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues
- Assists in standardizing the method in which laundry tasks will be performed.
- Responsible for proper running of equipment and proper amounts of chemicals usage
- Receive records and oversee sorting of clean linen from laundry and ensure proper arrangement on the shelves and racks
- Assigns schedules and duties to laundry staff as per business needs
- Makes recommendations to the Executive Housekeeper
- Manage customer service issues quickly and effectively
- Responsible for maintaining cleanliness of the linen area
- Ensure that linen and clothing are properly stored and recorded
- Keep and update the Laundry productivity report on a daily basis
Qualities and Skills Required
- Marketing skills
- Physical mobility and stamina
- Detail-oriented and Professional
Educational Requirements:
- Minimum of OND, Intermediate or Equivalent or Diploma or vocational training in Hospitality.
- Computer literacy in using MS office along with experience in using Hotel Management systems
- Four years of experience in Laundry operations in full service hotels or other large scale laundry service operations.
Job Title: Guest Relation Officer
Location: Abuja
Duties and Responsibilities
Location: Abuja
Duties and Responsibilities
- Meet and greet guests upon their arrival at the hotel
- Interact with guests and provide a welcoming atmosphere
- Coordinate and supervise activities for guests
- Attend to guests’ queries, needs and other special requests
- Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
- Promote the facilities and services offered by the hotel
- Cooperate and coordinate with the other hotel departments to provide an efficient service
- Provide general information and directions
- Advise and assist guests on leisure activities, places to visit and travel arrangements
- Be especially attentive to repeat guests and other VIP guests
- Bid farewell to guests at the end of their stay
Required Skills
- An outgoing and cheerful personality
- A diplomatic and polite manner
- Guest service skills
- Communication and listening skills
- Organisational and time management skills
- Decision-making, negotiation and problem solving skills
- A smart and well groomed appearance (I have to look really smart at all times!)
- The ability to deal with difficult situations and sensitive issues
- The ability to multi-task and work under pressure
- The ability to keep confidentiality and privacy
- Fluency in English and ideally knowledge of a foreign language
- Telephone manners
- Computer literacy
Educational Qualification:
- Minimum of Higher National Diploma in Hospitality Management or other relevant course.
Other Requirements:
- General knowledge of various topics such as the arts, cuisine, history, geography and culture
- The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on
- The ability to communicate with people from all walks of life and of different nationalities
- Fluency in other indigenous or foreign languages will be an added advantage
Job Title: Sales & Marketing Executive
Location: Abuja
Report To: Principal Sales & Marketing Manager
Department: Sales & Marketing
Job Description
Location: Abuja
Report To: Principal Sales & Marketing Manager
Department: Sales & Marketing
Job Description
- Developing and implementing creative marketing strategies that will make an impact, support the Hotel and drive sales
Duties & Responsibilities
- Promote the corporate imagine of the Hotel
- To liaise and building relationships profitable business relationship. Externally, this could be with guest, corporate bodies, Government agencies and departments. Internally this could mean different related and supporting departments.
- To contribute to the strategic planning of an annual or long term marketing plan to drive forward agreed company objectives.
- To maintain, build and update clientele databases
- To organize and attend events and exhibitions for the purpose of building potential clientele base
- Managing of events
- To carry out market research and customer surveys to assess demand, brand positioning and awareness
- To evaluate marketing campaigns
- To carry out sales and following up on guest feedback and experience
- To monitor competitor activity
- To support the marketing manager, and other colleagues
- To budget manage and indentify advertising opportunities
- To building and maintaining profitable clientele
- To write and distributing business proposals to potential clients
- To manage the production of marketing materials, including leaflets, posters and flyers. This can involve writing and proofreading copy, and liaising with designers and printers;
- To arrange for the effective distribution of marketing materials
Be able to demonstrate:
- Sales and marketing abilities
- Strong verbal and written communication skills
- Good levels of numeracy
- Experience of Microsoft Word and Excel
- Good personality and charming is important to represent on behalf of hotel management
- A clear understanding of the brand you are to work on
- Proven marketing, sales and promotions experience in hospitality industry will be an added advantage
- An understanding of online marketing
- Excellent communication skills
- Excellent bargaining and negotiation skills
- Good knowledge of hospitality industry product and services
- Excellent organizational and prioritization skills
- High levels of creativity
Educational Qualification
- A minimum of HND in Sales and Marketing or any relevant field
- At least four years working experience in similar position
How to Apply
Interested and qualified candidates should send their Application Letter and Resume/CV’s to: jobs@boltonwhitehotel.com using the Job Title as email Subject.
Interested and qualified candidates should send their Application Letter and Resume/CV’s to: jobs@boltonwhitehotel.com using the Job Title as email Subject.
Note: This position is for applicants with experience only
Deadline 4th December, 2017.
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