Service Business Manager at Nokia Nigeria

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry’s most complete, end-to-end portfolio of products, services and licensing. From the enabling infrastructure for 5G and the Internet of Things, to emerging applications in virtual reality and digital health, we are shaping the future of technology to transform the human experience. A truly global company, we are 160 nationalities working in more than 100 countries


Job Title: Service Business Manager




 Job Description
MISSION

Plan, support and execute network design for customers for current and emerging technologies.
Perform solution monitoring, Network data collection, generation of daily / weekly report, and a first level of analysis with problems identification in a domain of the customer Solution.
Perform optimization in terms of capacity, architecture, performance, analyses metrics on current capacity and usage.
Recommend parameters tuning & design evolutions.

KEY PERFORMANCE INDICATORS (KPI)
1 – Design KPI’s accepted by the customer
2 – Optimization KPIs accepted by the Customer

3 – Activity performed on-time

Leadership Skills
Functional Skills
Technical Skills & Knowledge
Processes & Tools
Break boundaries and barriers
Mobilize teams and grow potential
Project a winning mindset
Analytical skills
Customer focus
Modeling & planning
Able to work in a multicultural environment
Adaptability
Business Acumen
Cost Management
Change Management
Coaching/Teaching
Communicate clearly and concisely
Influencing skills
Learn continuously
Negotiating skills
Networking skills
People Management
Presentation skills
Problem solving
Teamwork
Verbal communication
Broad MultiVendor Product knowledge
Experience in telecom technical domains
Ability to document information
Knowledge of NPO processes
Knowledge of NPO tools

KEY RESPONSIBILITIES

End to End Radio Optimization for 2G/3G/LTE/Wimax; competence in H//; Ericsson; ZTE Tools, Competence in KPI Counters and Root Cause analysis and Problem solving
Plan and design network to meet customer’s requirements.
Derive from the network architecture the operational network design taking into account planning aspects, operational constraints, optimization of existing network and quality expectation from end user point of view.
Define the criteria to assess network performance from end-user / service perspective & monitor those criteria.
Identify and anticipate network performance issues. Provide recommendations for improvement.
Optimize the capacity of the network to meet traffic increase and customer requirements.www.jobinformant.com
Ensure that design & optimization guaranty the capability for the network to provide end-user new services.
Capture and understand customer’s needs on items impacting design in order to provide recommendations.
Ensure that the Customer’s deliverables & KPIs included in the contract are followed-up and met. Identify and report risks associated.
Perform network design audit of submitted designs by 3rd party and submit for customer approval.
Multi-Vendor knowledge is an added value.
Network & Service Optimization and Network Designing skills
Skilled in producing documents and presentations aimed at both a technical and a non-technical audience
Solution Selling & Consultancy skills
> 10 years experience
Experience with a network performance / design service provider an advantage.
Personal Attributes: Good communication skills
Initiative
Result oriented
Ability to Analyze
Team Skills

How to Apply


Click Here to Apply Online


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