At Rovedana, we believe that Outsourcing can be better delivered in a seamless way and with a human face. Our mission is to deliver that, using Technology, in Africa.
We are recruiting to fill the position below:
Job Title: Service Delivery Manager / Operations Manager
Location: Lagos
Qualifications
- Operational Capability with exposure to management consulting in 3 years
- Good leadership skills
- Excellent interpersonal and communication skills
- Good problem-solving and analytical skills
- Detail oriented and diligent
- Entrepreneurial by nature with a strong sense of ownership
- Excellent knowledge of Google Docs
Responsibilities
Ensuring client satisfaction across all Rovedana’s product or service:
- Understanding the needs and requirements of the customer, and moving to meet those needs proactively
- Directing and controlling the fulfillment of orders, fielding customer inquiries and resolving customer complaints
- Planning, executing and finalizing projects according to deadlines and budgets
- To actively contribute to the growth of existing clients and the generation of new business with measurable outcome
Managing team of Client Service Managers:
- Training and development of Client Service team in terms of technical knowledge and corporate etiquettes
- Provide guidance and support to team
- Work allocation and streamlining business operations to optimize usage of business resources
- Monitor and evaluate Client Service team
- Take part in the policy formulation of the company, especially as it affects the area of service delivery
- Solely in charge of delivery service planning but subject to evaluation and approval
- Ensure that policies and plans formulated are in line with the organization’s goals
- Ensure that policies formulated are fully implemented to achieve policy objectives
- Assist in hiring and training the members of the service delivery team
- Educate the members of the service delivery team on new policy plans and implication on service delivery
- Assess the individual and collective performance of the team members
- Recommend team members for reward, which could be praise, financial, or material incentive or promotion
- Organize and head meetings with the service delivery team
- Prepare periodic reports and present such reports to the senior management
- Make recommendations for policy or technological change
- Collate data and information on client satisfaction, inquiry, and complaint
- Develop new strategies to maintain or improve on the quality of service delivery
- Develop strategies to increase profit and minimize cost incurred on service delivery
- Carry out research regularly and attend seminars to learn improved service delivery procedures and processes.
How to Apply
Click here to apply online
Leave a Reply