Doshlaps – NO 1 in the Window Blinds Treatment Industry in Nigeria. For over 20 years, DOSHLAPS has been providing beautiful, custom-made window treatments to help unlock your inner designer and bring style and sophistication to your homes and offices. But like most good things, Doshlaps started small, with a good idea and hard work.
We are recruiting to fill the positions below:
Job Title: Sales Representative
Location: Lagos
Core Functions
Core Functions
- Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
- Demonstrates products and services to existing/potential customers and assists themin selecting those bestsuited to their needs.
Details of Function
- Establishes, develops and maintains business relationships withcurrent customers and prospectivecustomers in the assigned territory/market segment to generate new business for the organization’s products/services.
- Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization.
- Supplies management with oral and written reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services.
- Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
- Participates in trade shows and conventions.
- Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
- Identifies advantages and compares organization’s products/services.
- Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
- Makes telephone calls and in-person visits and presentations to existing and prospective customers.
- Researches sources for developing prospective customers and for information to determine their potential.
- Develops clear and effective written proposals/quotations for current and prospective customers.
- Expedites the resolution of customer problems and complaints.
- Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
Job Title: Customer Service Officer
Location: Abuja and Lagos
Job Description
Location: Abuja and Lagos
Job Description
- Designs and implements of standards and procedures for the department, measuring results against standards; making necessary adjustments
- Maintains customer efficiency by planning and implementing standard database and accurate feedback system.
- Designs, developments and review of customer information and program tracking.
- Conduct research on process improvements methods with aim of improving efficiency with minimal expenditure
- Deal directly with customers either by telephone, electronically or face to face.
- Provide timely and daily schedules and reports.
- Handle and resolve customer complaints and respond promptly to customer inquiries.
- Effective Quality Control of delivered blinds and ensuring they are world class standard.
- Feedbacks – Prepare and distribute customer activity reports.
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information to clients with orders and requests.
- Periodic update of the order sheets for the customer service and maintaining the hardcopies.
- Perform customer verifications, Set up new customer accounts, Process orders, forms, applications and requests.
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts and keep records of customer interactions and transactions
- Record details of inquiries, comments, complaints and details of actions taken
- Communicate and coordinate with internal departments.
- Provide feedback on the efficiency of the customer service process
- Answer incoming telephone calls, assist callers, take messages, provide information, and make community referrals and direct calls to staff, route incoming paperwork to appropriate staff.
- Maintain a safe environment by monitoring security system and using good judgment in contacting appropriate personnel as needed.
- Maintain a professional and personable demeanour while working with colleagues, management, and support staff.
- Accurately document all activities. Notify appropriate
- Works with the Accounts department with regards to the payment of bills and feedback.
- Provides secretarial support to the Executive Committee and Board meetings sends out the meeting agenda and notices to staff and the Board.
How to Apply
Interested and qualified candidates should submit their Applications and CV’s to: hr@doshlaps.biz
Interested and qualified candidates should submit their Applications and CV’s to: hr@doshlaps.biz
Application Deadline 16th January, 2018.
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