Industries Safety Nigeria Limited (Safety Nigeria) is Nigeria’s largest online industrial safety and marine equipment distribution company. As a privately held company established since 2000, Safety Nigeria has established itself as the premier and most sought after online retailers and wholesalers of industrial safety products in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Locations: Lagos and Rivers
Tasks
- To attend to all customer’s enquiries and sell competitive products.
- Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
- To deal with customers via telephone, Internet, e-mail and instant messaging.
- To offer sales advice on products to customers
- Build and maintain effective customer relationship
- To strategically engage in active selling of products and close sales opportunities
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- First line interaction with customers.
- Ensure customer’s request/ concerns are attended, documented, and reported to management.
- Create content and engaging ideas for online campaigns
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customer’s issues and follow problems through to resolution.
- Set a clear goal and deploy strategies focused towards that mission
- Maintain an orderly workflow according to priorities
Work Environment
- The Job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.
Basic Job Requirements/Qualification
Educational Qualification:
- Completed Tertiary Education (B.Sc, OND/HND e.t.c)
- A high-performance academic track record (Added Advantage)
Skills:
- Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
- Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
- Must also have good knowledge of telephone and computer systems so they can use call centre systems efficiently
- Knowledge of Zoho CRM
- A good command of Zopim customer service
- Proficient in Microsoft Office Word
Competencies
Personal capabilities which are critical to the production of quality outputs are:
- Ability to work unsupervised or with supervision is important.
- Good Looking (Female Preferably)
- Presentable,
- Ability to read and write
- Accuracy and attention to detail
- A dynamic person with excellent interpersonal and communication skills
- Ability to use judgement and make decisions
- Effective control of financial resources
- Is a role model for the team
- Good interpersonal skills
- Ability to use initiative
- Passion about web design
- Team spirited
- A Strong IT skill is a necessity.
Deadline: 2nd March, 2018.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Social Media Marketer
Locations: Lagos and Port Harcourt – Rivers
Tasks
- Create marketing and social media campaigns and strategies
- Ensure brand consistency in marketing and social media messages by working with various company department members, including advertising, product development, and brand management
- Collect customer data and analyse interactions and use this information to create comprehensive reports and improve future marketing strategies and campaigns
- Grow and expand company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
- Research and monitor activity of company competitors
- Create and distribute engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages
- Writes and publishes social media content
- Engage actively in company’s product which includes field marketing
Work Environment
- The Job is performed indoors in a traditional office setting.
- Activities include extended periods of sitting and extensive work at a computer.
Basic Job Requirements/Qualifications
Educational Qualification:
- Must possess minimum of a B.Sc. or HND in Marketing, Business, English, Public Relations, Journalism, Media, or an IT related field; or have a reasonable amount of experience in lieu of that education.
- A high-performance academic track record (Added Advantage)
- A Certification in Social Media Marketing (Added Advantage)
Skills:
- Experience developing social media strategic plans preferred.
- Experience implementing social media marketing strategies.
- Experience working with social media platforms with a focus on building brand awareness and online followings, creating demand for products/services and optimizing brand reputation through continuous communication to desired networks via social outlets including Facebook, Twitter, LinkedIn, YouTube and others, and blogging.
- Proficiency with Hubspot, HootSuite, Google Analytics, TweetMyJobs preferred.
- Must possess familiarity with social marketing metrics and key performance indicators.
- Excellent verbal and written communication skills in English
Competencies
Personal capabilities which are critical to the production of quality outputs are:
- Working knowledge & real world experience in planning, managing & executing social media initiatives
- Working knowledge of social media paid advertising campaigns
- Knowledge of social media legal guidelines.
- Sound knowledge of social media applications
- Strategic content creation & excellent writing skills
- Willingness to monitor social activity and sometimes respond to community members outside of work hours
- Excellent verbal/written communication skills
- Strong work ethic
- Good Team Player
- Excellent Computer Skills
- Strong analytical skills
Deadline: 2nd March, 2018.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Qualified candidates will be notified via emails and text messages.
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