Job Vacancies in an Internet and Broadband Services Company on Victoria Island, Lagos

HR Leverage – Our client, a house hold name in internet and broadband services on the island, is recruiting to fill the positions below:

Job Title: Customer Relationship Officer
Location
: Lagos
Job Summary
  • We are looking for an experienced Customer Relationship Officer responsible for Management, Retention, Revenue Collection and Account Reconciliation.
Responsibilities
  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
  • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
  • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.
  • Schedule and conclude status meetings with appropriate development resources and customers.
  • Provide proper account reconciliation and credit notes to customers for down time experienced.
  • Maintain complete and accurate customer correspondence data.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Develop and update client related reports.
  • Identify and reports on continuing problems in an effort to minimize future negative customer impact.
  • Proactively follow up disconnected clients to get their links reconnected and resolve issues.
  • Manage customer portfolio to maximize relationship building opportunities.
  • Run periodic customer satisfaction survey.
Requirements
  • BSc/HND in any related field or equivalent.
  • 4+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
  • Stays calm under stress and proactive in problem solving.
  • Tactful, courteous, and possess the ability to build profitable relationship with Clients.
  • Active listener, articulate speaker, and adaptable to client peculiarity.
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
  • Ability to function in a multi-tasking environment.
  • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).
  • Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
  • Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
  • Must meet strict deadlines.
  • Ability to type fast, receiving and sending large email correspondence to clients.
  • Ability to make large number of calls and receiving same from clients.
  • Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
  • Good knowledge of invoicing and preparation credit notes to clients.



Job Title: Pre-sales Internet Services Coordinator
Location:
 Lagos
Summary
  • As a result of expansion, our Client is looking for an experienced and well-organized Pre-sales Coordinator to provide the necessary support to the field sales team.
  • The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
  • The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Responsibilities
  • Coordinate sales team by managing schedules, filing important documents and communicating relevant information
  • Ensure the adequacy of sales-related equipment or material
  • Respond to complaints from customers and give after-sales support when requested
  • Store and sort financial and non-financial data in electronic form and present reports
  • Handle the processing of all orders with accuracy and timeliness
  • Inform clients of unforeseen delays or problems
  • Monitor the team’s progress, identify shortcomings and propose improvements.
Requirements
  • Great educational background, preferably in the fields of computer science or engineering for technical project managers
  • Proven working experience as a project administrator in the information technology sector
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Excellent internal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office experience as a pre-sales coordinator or in other administrative positions will be considered a plus;
  • Proficiency in English
  • Well-organized and responsible with an aptitude in problem-solving
  • Excellent verbal and written communication skills
  • A team player with high level of dedication
  • B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset


Job Title: Area Sales Manager
Location: 
Lagos
Responsibilities
  • Managing, training and motivating existing sales team to drive revenue growth
  • Develop and manage efficient distribution networks for sales
  • Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
  • Collecting customer and market feedback and reporting the same to the organization
  • Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads
  • Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
  • Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
  • Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
  • Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
  • Implements trade promotions by publishing, tracking, and evaluating trade spending.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Accomplishes sales and organization mission by completing related results as needed.

Requirements
  • Minimum of 3 to 6 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
  • B.Sc /B.A degree or its equivalent in related field from a recognized institution.
  • Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
  • Must have experience in the internet connectivity environment and a technical overview or background.
  • Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature, credible, perceptive and articulate.
  • Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
  • Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered and be a team-player.
  • Ability to develop and maintain a computerized customer and prospect database.
  • Ability to prospect for new potential sales, respond to and follow up sales enquiries.
  • Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
  • Flexibility is required and ability to work extended hours when required without it upsetting domestic situation.


Job Title: Sales Executive
Location: 
Lagos
Responsibilities
  • Managing, training and motivating existing sales team to drive revenue growth
  • Develop and manage efficient distribution networks for sales
  • Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
  • Collecting customer and market feedback and reporting the same to the organization
  • Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads
  •  Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
  • Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
  • Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
  • Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
  • Implements trade promotions by publishing, tracking, and evaluating trade spending.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Accomplishes sales and organization mission by completing related results as needed.
Requirements
  • Minimum of 3 to 6 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
  • B.Sc /B.A degree or its equivalent in related field from a recognized institution.
  • Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
  • Must have experience in the internet connectivity environment and a technical overview or background.
  • Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature, credible, perceptive and articulate.
  • Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
  • Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered and be a team-player.
  • Ability to develop and maintain a computerized customer and prospect database.
  • Ability to prospect for new potential sales, respond to and follow up sales enquiries.
  • Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
  • Flexibility is required and ability to work extended hours when required without it upsetting domestic situation.

How to Apply
Interested and qualified candidates should send their Applications to: thehrleverageafrica@gmail.com

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