HR Leverage – Our client, a house hold name in internet and broadband services on the island, is recruiting to fill the positions below:
Job Title: Customer Relationship Officer
Location: Lagos
Job Summary
Location: Lagos
Job Summary
- We are looking for an experienced Customer Relationship Officer responsible for Management, Retention, Revenue Collection and Account Reconciliation.
Responsibilities
- Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
- Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
- Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
- Improve the overall customer relationship, delivering reliable administrative support and customer service.
- Schedule and conclude status meetings with appropriate development resources and customers.
- Provide proper account reconciliation and credit notes to customers for down time experienced.
- Maintain complete and accurate customer correspondence data.
- Assist sales team in business acquisitions, planning, retention and management.
- Develop and update client related reports.
- Identify and reports on continuing problems in an effort to minimize future negative customer impact.
- Proactively follow up disconnected clients to get their links reconnected and resolve issues.
- Manage customer portfolio to maximize relationship building opportunities.
- Run periodic customer satisfaction survey.
Requirements
- BSc/HND in any related field or equivalent.
- 4+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
- Stays calm under stress and proactive in problem solving.
- Tactful, courteous, and possess the ability to build profitable relationship with Clients.
- Active listener, articulate speaker, and adaptable to client peculiarity.
- Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
- Ability to function in a multi-tasking environment.
- 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).
- Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
- Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
- Must meet strict deadlines.
- Ability to type fast, receiving and sending large email correspondence to clients.
- Ability to make large number of calls and receiving same from clients.
- Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
- Good knowledge of invoicing and preparation credit notes to clients.
Job Title: Pre-sales Internet Services Coordinator
Location: Lagos
Summary
Location: Lagos
Summary
- As a result of expansion, our Client is looking for an experienced and well-organized Pre-sales Coordinator to provide the necessary support to the field sales team.
- The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
- The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Responsibilities
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information
- Ensure the adequacy of sales-related equipment or material
- Respond to complaints from customers and give after-sales support when requested
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings and propose improvements.
Requirements
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Proven working experience as a project administrator in the information technology sector
- Solid technical background, with understanding or hands-on experience in software development and web technologies
- Excellent internal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office experience as a pre-sales coordinator or in other administrative positions will be considered a plus;
- Proficiency in English
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication
- B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset
Job Title: Area Sales Manager
Location: Lagos
Responsibilities
Location: Lagos
Responsibilities
- Managing, training and motivating existing sales team to drive revenue growth
- Develop and manage efficient distribution networks for sales
- Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
- Collecting customer and market feedback and reporting the same to the organization
- Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads
- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
- Implements trade promotions by publishing, tracking, and evaluating trade spending.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Accomplishes sales and organization mission by completing related results as needed.
Requirements
- Minimum of 3 to 6 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
- B.Sc /B.A degree or its equivalent in related field from a recognized institution.
- Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
- Must have experience in the internet connectivity environment and a technical overview or background.
- Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature, credible, perceptive and articulate.
- Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
- Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered and be a team-player.
- Ability to develop and maintain a computerized customer and prospect database.
- Ability to prospect for new potential sales, respond to and follow up sales enquiries.
- Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
- Flexibility is required and ability to work extended hours when required without it upsetting domestic situation.
Job Title: Sales Executive
Location: Lagos
Responsibilities
Location: Lagos
Responsibilities
- Managing, training and motivating existing sales team to drive revenue growth
- Develop and manage efficient distribution networks for sales
- Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
- Collecting customer and market feedback and reporting the same to the organization
- Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads
- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
- Implements trade promotions by publishing, tracking, and evaluating trade spending.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Accomplishes sales and organization mission by completing related results as needed.
Requirements
- Minimum of 3 to 6 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
- B.Sc /B.A degree or its equivalent in related field from a recognized institution.
- Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
- Must have experience in the internet connectivity environment and a technical overview or background.
- Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature, credible, perceptive and articulate.
- Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
- Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered and be a team-player.
- Ability to develop and maintain a computerized customer and prospect database.
- Ability to prospect for new potential sales, respond to and follow up sales enquiries.
- Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
- Flexibility is required and ability to work extended hours when required without it upsetting domestic situation.
How to Apply
Interested and qualified candidates should send their Applications to: thehrleverageafrica@gmail.com
Interested and qualified candidates should send their Applications to: thehrleverageafrica@gmail.com
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