Vacancy for Customer Service Officer at Germaine Auto Centre

Germaine Auto Centre is an integrated automobile dealership, located in Lekki, Lagos. For over 16 years, Germaine has been a household name for automobile purchase (new and certified pre-owned), servicing, spare part sales and vehicle body work by providing quality service to individuals and corporate organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Qualification and Experience

• HND/BSc. in Mass Communication, Marketing, Business Administration or any other management course
• 3-5 years proven experience in customer service or sales role, preferably within an automotive or manufacturing environment
• Professional certification in customer service will be an advantage Ability to engage.
• Customers in a professional manner thereby enhancing satisfactory customer experience.
• Proficiency in use of computer application e.g. MS Office suite is required

Required skills and competence:

• Basic technical knowledge to help with customer engagement
• Excellent relationship management skills with the ability to engage, negotiate and manage customers
• Strong communication, interpersonal and influencing skills
• Strong problem-solving abilities
• Results-oriented with the ability to plan and deliver against project deadlines.
• Keen attention to details and accuracy

Job Description

• Meet and greet customers
• Receive job details from customers
• Take vehicle inventory
• Recommend additional job details to the customer (as applicable)
• Communicate vehicle repair estimate to customers and secure their approval (Estimate closure)
• Ensure customer satisfaction
• Actively listen to customer’s complaints
• Get prompt update from the workshop
• Share timely feedback/update with the customer
• Reconfirm inventory details before vehicle delivery
• Check for special service campaign (SSC) recall vehicles at the reception

Remuneration
Salary is attractive plus other employment benefits

Deadline: 18th January, 2018.

Method of Application 
Interested and qualified candidates should send their updated CV’s to: sulaimon.saliu@germaine.ng