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Vacancy for Customer Service Officer at Germaine Auto Centre


Germaine Auto Centre is an integrated automobile dealership, located in Lekki, Lagos. For over 16 years, Germaine has been a household name for automobile purchase (new and certified pre-owned), servicing, spare part sales and vehicle body work by providing quality service to individuals and corporate organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Qualification and Experience

  • HND/BSc. in Mass Communication, Marketing, Business Administration or any other management course
  • 3-5 years proven experience in customer service or sales role, preferably within an automotive or manufacturing environment
  • Professional certification in customer service will be an advantage Ability to engage.
  • Customers in a professional manner thereby enhancing satisfactory customer experience.
  • Proficiency in use of computer application e.g. MS Office suite is required

Required skills and competence:

  • Basic technical knowledge to help with customer engagement
  • Excellent relationship management skills with the ability to engage, negotiate and manage customers
  • Strong communication, interpersonal and influencing skills
  • Strong problem-solving abilities
  • Results-oriented with the ability to plan and deliver against project deadlines.
  • Keen attention to details and accuracy

Job Description

  • Meet and greet customers
  • Receive job details from customers
  • Take vehicle inventory
  • Recommend additional job details to the customer (as applicable)
  • Communicate vehicle repair estimate to customers and secure their approval (Estimate closure)
  • Ensure customer satisfaction
  • Actively listen to customer’s complaints
  • Get prompt update from the workshop
  • Share timely feedback/update with the customer
  • Reconfirm inventory details before vehicle delivery
  • Check for special service campaign (SSC) recall vehicles at the reception

Salary is attractive plus other employment benefits

Deadline: 18th January, 2018.

Method of Application 

Interested and qualified candidates should send their updated CV’s to: sulaimon.saliu@germaine.ng


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