Vacancy for Operation Support Manager at Nigerian eCommerce Brand

eRecruiter Nigeria Limited – Our client is a Nigerian eCommerce brand. They specialize in online sales of a wide variety of designer fashion items and accessories to customers. Due to expansion, they currently have an opening for the position below:

Job Title: Operation Support Manager

Location: Lagos

Job Profile

  • This person will be responsible for assisting the with the smooth running of the end-to-end online operations and ensuring financial targets are achieved.
Key Requirements

  • Over 3 yrs Online Retail Experience Preferred.
  • B.Sc or Over.
  • Strong Financial Acumen.
  • 5-7 Years business operational experience.
  • Strong Sense for Fashion Retail & Trends.
  • Excellent People & Negotiation Skills.
  • Customer Focus.
  • Market Knowledge.
  • Fashion Merchandising.
  • Result Driven.
  • COD Operational Experience.
  • Organized with Strong Attention to Detail.
  • Good Coaching & Communication Skills.

Key Responsibilities

  • Achieve financial objectives of the online operations.
  • Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
  • Work with marketing to ensure adequate traffic to the website and orders generated.
  • Analyze sales figures and forecast future sales volumes to maximize profits.
  • Identify fast-moving, slow-moving merchandise.
  • Identify fashion trends and recommend to buyers.
  • Ensure the Telesales team are working at optimal capacity and delivering on target conversion.
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
  • Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
  • Identify current and future customer requirements.
  • Assist with pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Approve or disapprove item description and images before going online.
  • Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
  • Liaise with other teams to ensure smooth running of the online operations.
  • Monitor competitors online to identify impact of services and pricing on operations.
  • Manage and motivate team to increase sales and ensure efficiency.
  • Respond to customer complaints and comments.
  • Develop solutions to enable customers easily choose & pair items.


How to Apply

Interested and qualified candidates should:
Click here to apply online

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