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ARM Life Plc Career for Head of Digital Channels & Ecosystems


ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the position below:

Job Title: Head of Digital Channels & Ecosystems

Location: Nigeria
Job Type: Full-Time

Job Summary

  • Identify and implement digital alternative channels and electronic payment solutions and opportunities in the market.
  • Develop, execute and manage Digital Channels for the firm’s Products and Services across remote touch points.
  • Develop and drive the e-Commerce strategy and innovation to enhance sales and service delivery.

Minimum Qualifications

  • First Degree in a related discipline.
  • Masters’ Degree and/ or relevant professional qualification/ certification. Master’s in Electronic Business or Innovation and/ or Master’s Business Administration (MBA) is an advantage.
  • Eight (8) to Ten (10) years’ experience, with relevant experience in E-Commerce, Retail and /or Digital Financial Services sales roles or electronic payments roles.

Other Requirements
Key Performance Indicators (KPIs):

  • Sales Inflows (by digital channel)
  • Revenues (by digital channel)
  • Retail Funds Under Management (FuM)
  • % Conversion rate
  • Bounce rate
  • Shopping cart abandonment rate
  • Net Profit
  • Number of downloads
  • Number of New Clients
  • Number of Direct Debit Mandates
  • % Commissions earned (from ecosystem partners)
  • Cost per acquisition
  • Number of active clients.

Principal Duties and Responsibilities

  • Develop and implement Digital marketing and sales strategy for the business using electronic channels;
  • Develop and implement efficient and effective digital ecosystem partnerships to drive sales and expand distribution;
  • Identify opportunities in the market and implement digital alternative channels and electronic payment solutions;
  • Develop, execute, and manage Digital Channels as a sales channel for the firm’s Products and Services across remote touch points;
  • Responsible for digital channels business targets – number of new customers, number of hits, click-through, number of sales, number of downloads, number of active clients, etc.;
  • Define and monitor digital channels operational requirements and key performance indices – error free processing, uptime, etc.;
  • Develop and manage the firm’s e-Commerce websites, web applications and other bespoke solutions in response to peculiar business problems;
  • Oversee service management of vendors and outsourced operations and execution of Service Level Agreements (SLA);
  • Identify innovation initiatives to enhance digital sales and service delivery;
  • Define and scope required digital solutions to grow sales and improve service delivery;
  • Identify and build technology aggregator partnerships to grow the business; and,
  • Perform other duties as assigned.
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Deadline: 15th March, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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