Commercial Bank in Lagos Recruitment for Contact Centre Agents

Workforce Group – Our client, a reputable Commercial Bank, is currently recruiting suitably qualified candidates for immediate employment into the position below:
Job Title: Contact Centre Agent (Hausa Speaking)
Location
: Lagos
Summary
  • We are currently recruiting Contact Center Agents for a reputable bank.
  • S/he will be the liaison between the bank and its current and potential customers.
  • S/he will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Requirements
  • HND/B.Sc in any discipline.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.
  • Must not be more than 27 years old.
 Responsibilities
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.

How to Apply

Interested and qualified candidates should:
Click here to apply
Application Deadline  28th February, 2018.

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