Fresh Vacancies at ipNX Nigeria Limited

ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the position below:

Job Title: Content Development Officer
Job ID: 45
Location: Lagos
Department: Customer Experience & Advocacy
Function: Ensure regular rich content development for all online touch points.
Reporting to: Head, Customer Experience & Advocacy

Purpose of the Job 
  • To research, write, coordinate and design materials that work together cohesively to inform and promote the company and its services.
  • To create, improve and maintain contents to achieve business goals, develop and share content to raise brand awareness and monitor web traffic.
Expected Key Results 
  • Content Development
  • Copyright  Compliance 
  • Communication 
  • Information Dissemination
  • Other Duties Assigned
Educational Qualifications
  • Minimum 2.2/Upper Credit Bachelor's Degree in Journalism, Communication or Social Science.
  • Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
  • Professional Qualification in Customer experience management an added advantage.
Work Experience:
  • Minimum of 2-3 years of varied experience in content development related positions.
  • Excellent communication and writing skills
  • Good listening skills
  • Multitasking abilities
  • Ability to work independently
  • Fairly good knowledge of HTML, Photoshop, Dreamweaver, Macromedia flash, MS- FrontPage etc. would be of benefit in this profession.
Other Requirements:
  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning



How to Apply

Interested and qualified candidates should:
Click here to apply online


Job Title: Head, Customer Loyalty & Retention 

Job ID: 46
Location: Lagos
Department: Customer Experience & Advocacy
Function: Supervise all activities of Retention unit.
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal

Purpose of the Job
  • To proactively build relationships with customers.
  • This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues and educating on available products and services, supervising all activities of the customer retention unit.
  • Identify /execute retention strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.
Expected Key Results:
  • Reduce customer churn.
  • Increase customer loyalty.
  • Customer Retention
  • Elicit concrete information from customers via surveys and campaigns.
  • Request processing for customers
  • Complaint tracking
Educational Qualifications & Functional Skills
  • Minimum 2.2/Upper Credit Bachelor's Degree in Social Sciences.
  • Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
  • Professional Qualification in Customer Experience Management an added advantage.
  • Work Experience:
  • 3+ years of customer loyalty and retention experience.
  • Data analysis experience using Excel with pivot tables and statistical analysis.
Other Requirements:
  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision


How to Apply

Interested and qualified candidates should:
Click here to apply online


Deadline: 30th April, 2018.

No comments:

Post a Comment