ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.
We are recruiting to fill the position below:
Job Title: Content Development Officer
Job ID: 45
Location: Lagos
Department: Customer Experience & Advocacy
Function: Ensure regular rich content development for all online touch points.
Reporting to: Head, Customer Experience & Advocacy
Purpose of the Job
- To research, write, coordinate and design materials that work together cohesively to inform and promote the company and its services.
- To create, improve and maintain contents to achieve business goals, develop and share content to raise brand awareness and monitor web traffic.
Expected Key Results
- Content Development
- Copyright Compliance
- Communication
- Information Dissemination
- Other Duties Assigned
Educational Qualifications
- Minimum 2.2/Upper Credit Bachelor’s Degree in Journalism, Communication or Social Science.
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
- Professional Qualification in Customer experience management an added advantage.
Work Experience:
- Minimum of 2-3 years of varied experience in content development related positions.
- Excellent communication and writing skills
- Good listening skills
- Multitasking abilities
- Ability to work independently
- Fairly good knowledge of HTML, Photoshop, Dreamweaver, Macromedia flash, MS- FrontPage etc. would be of benefit in this profession.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Customer Loyalty & Retention
Job ID: 46
Location: Lagos
Department: Customer Experience & Advocacy
Function: Supervise all activities of Retention unit.
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job
- To proactively build relationships with customers.
- This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues and educating on available products and services, supervising all activities of the customer retention unit.
- Identify /execute retention strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.
Expected Key Results:
- Reduce customer churn.
- Increase customer loyalty.
- Customer Retention
- Elicit concrete information from customers via surveys and campaigns.
- Request processing for customers
- Complaint tracking
Educational Qualifications & Functional Skills
- Minimum 2.2/Upper Credit Bachelor’s Degree in Social Sciences.
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
- Professional Qualification in Customer Experience Management an added advantage.
- Work Experience:
- 3+ years of customer loyalty and retention experience.
- Data analysis experience using Excel with pivot tables and statistical analysis.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision
How to Apply
Interested and qualified candidates should:
Click here to apply online
Deadline: 30th April, 2018.
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