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General Transport / Logistics / Haulage

Job for Relationship Officer at a Transport / Logistics / Haulage Firm


ETAD Consulting Limited – Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently looking for suitably qualified candidates to fill the position below:

Job Title: Relationship Officer

Location: Lagos

Job Description

  • We are looking to engage a young Graduate Relationship Officer for our Relationship Management Unit.


  • Minimum of 1 year experience in a similar role
  • Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.
  • Competence in Microsoft office products, most especially Excel is a must.

Skills Requirements:

  • Clear verbal and written Communication skills
  • Time Management skills
  • Management of personal emotions
  • Ability to listen closely to Customers
  • Strong customer focus
  • Persuasion skills
  • Ability to handle surprises and manage situations calmly

Key Responsibilities

  • Develop close relationships with Customers, Vendors and manage clients
  • Grow the individual client business through continuous interaction and persuasion
  • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution
  • Proffer solutions to escalated customer service issues
  • Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation
  • Responsible for negotiation of suitable clearing rates with new clients
  • Ensure agreed rates, terms and credit days are maintained in clients transactions
  • Play an active role in developing new service plan to fit customer requirements
  • Monitor client satisfaction through customer experience measurement
  • Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.
  • Updating clients on status as well as delivery schedule of a shipment
  • Perform customer research and profiling to identify and captialize on unmet market needs
  • Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals
  • Ensure accurate weekly activity reports on job progress are sent to Customers
  • Executing vendor- efficiency customer surveys and analyzing results
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Deadline: 14th February, 2018.

How to Apply

Interested and qualified candidates should send their CV’s and Cover Letters (body of email) to: etadconsultng@gmail.com use the “Relationship Officer” as the subject of the mail.
Click here to apply online


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