Ongoing Recruitment in a Telecoms Industry

Our client is from the telecoms industry and requires a customer service/front office officer to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services


Job Title: Customer Service/Front Desk Officer (LAGOS)
Responsibilities

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments, and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
Competency/Skill/Requirements
At least a BSc in Marketing or other related field.
3-5+ years c, preferably from customer service field.
Experience from the IT industry will be an added advnateg
Knowledge of IT and telecoms industry an added advantage
Good personal presentation and professionalism
Good organization and prioritization skills
Strong administrative skills
Good verbal and written communication skills
Confident presentation skills
Strong interpersonal skills
Ability to work under pressure and to strong targets
The ability to manage own workload
Ability to use initiative to work alone.

How to Apply


Click Here to Apply Online





Job Title: Secretary/Social Media Administrator

Responsibilities

This individual will
Provide secretarial and administrative support to assigned staff, including but not limited to word processing
Preparation of correspondence, file maintenance, appointment scheduling and telephone communication
Travel scheduling, maintaining calendars, organize and facilitate meeting arrangements for designated officials
Preparation of correspondence, file maintenance, appointment scheduling and telephone communication with clients
Create engaging content for a company's social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.
Manages company social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms
Engages in social media presence creation on new and emerging social media platforms
Creates dynamic written, graphic, and video content
Optimizes content following search engine optimization (SEO) and pay-per-click (PPC)
Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
Assists social media management with large projects, events, and community management
Works as part of a team to develop large social media campaigns
Analyses and reports audience information and demographics, and success of existing social media projects
Proposes new ideas and concepts for social media content
Works with marketing and social media team members to coordinate ad campaigns with social media strategy
Writes and distributes e-newsletters to subscribers
Manages social media communications
Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analyzing, managing, and altering schedules where necessary to optimize visits
Competency/Skill/Requirements
Diploma or Certificate in secretarial studies an advantage
1st degree from a reputable tertiary institution
At least 2 years in secretarial experience
3-5 years working experience at least 2 years in content management with evidence of social media presence regarding
Proficiency in the use of Microsoft Office tools
Ability to transcribe in shorthand ( added advantage)
Must be able to type 60 words per minute


How to Apply


Click Here to Apply Online



Job Title: Software/Mobile Application Developer


Responsibilities

Collaborate with team members closely to build Android/iOS applications
Perform application system design, testing, deployment and documentation
Implement new features and extend existing functionality of existing website/ and mobile application
Keep up-to-date on the latest Android/iOS SDK developments and related technologies
Working closely with IT operations to maintain the application backend to ensure sustainability of function.
Liaising with IT Operations to troubleshoot existing problems with end users and resolve within limited available/requested time frames
Develop high quality software using appropriate software development tools and processes any specific software usage or programs
Develop and run efficient and effective unit and feature tests for new and existing software/websites /mobile apps.
Own the server-side development environment from core databases to APIs; ERPs, middle- & back-office workflows, network operating center are all under your purview
Other responsibilities as may be defined from time to time
Competency/Skill/Requirements
Must have built several apps and have evidence of such, both mobile and web-based apps.
Minimum education - 1st degree from a reputable university
Minimum 7-10 years work experience in the telecoms industry preferable
Knowledge of PHP/CodeIgniter framework is a MUST
Solid Knowledge of Ionic Cordova and/or Swift/Objective-C/Android/Java programming skills;
At least 5 years experience in mobile software development on iOS and Android platform ( A MUST)
Age - must be between 28-35 years of age
Relevant certifications will be an added advantage
Experienced a developing highly available and reliable (cloud-based) applications
Some experience working in an agile environment with e-commerce experience

OTHER ATTRIBUTES

Good practical understanding of security technologies and challenges, incl. OAuth ???
Can figure out any application quickly and develop one when needed
On the front-end, basic familiarity with javascript and related libraries
Insatiable curiosity about how things, self-driven and able to deliver on high skills and quality




How to Apply


Click Here to Apply Online


Job Title: SALES AND MARKETING OFFICER (IT TELECOMS LAGOS)

Responsibilities
Maintain and develop a computerized customer and prospect database.
Ensure that all queries are response to effectively according to customer’s requests
Do outdoor campaigns in the launching of the product.
Provide regular updates on plans and progress to all existing and new customers.
Contributing to and developing marketing plans and strategies.
Managing the distribution of marketing materials including leaflets posters,flyers.                                                                                 
Respond to and follow up sales enquiries by telephone
Maintain and develop existing and new customers and produce weekly report.
Monitor and report on activities and provide relevant management information.
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development. 
Competency/Skill/Requirements
At least a BSc in Marketing or other related fields.
3-5+ years marketing experience, preferably from, IT or Insurance industry.
Knowledge of IT and telecoms industry an added advantage
Good personal presentation and professionalism
Good organization and prioritization skills
Strong administrative skills
Good verbal and written communication skills
Confident presentation skills 
Strong interpersonal skills 
Ability to work under pressure and to strong targets
The ability to manage own workload 
Ability to use initiative to work alone.


Job Title: ADMINISTRATIVE/ FINANCE OFFICER
Responsibilities
Administration

Assist  in the day to day operations of the organization
Provide general administrative support to the office, including preparing correspondence, processing travel, and monitoring the budget
Organize special events, including the scheduling of meetings
Take periodic inventory of office supplies, Order and maintain stock of office supplies
Distribute office supplies as requested by employees
Communicate and liaise verbally and in writing with clients/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
Negotiate and liaise with vendors ensuring that  standards are maintained
Maintain the set standards of premises
Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
Arrange and participate in meetings, conferences, and project team activities
Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Finance

Performs the routine accounting work involved in the installation, operation, and auditing of accounts.
Reviews varied financial transactions and records for conformance 
with regulations and established accounting procedures.
Compiles financial and other statements and reports using basic data.
Conducts routine investigations, examinations, and audits of books and financial records, and prepares reports thereof.
Prepares the routine accounting and statistical tabulations.
Assists in preparing budget requests; prepares current statements of allocations and disbursements of budgeted funds.
Performs the routine work involved in auditing and recording expense invoices and prepares, audits, and edits reports of costs and other financial summaries and statements.
Checks disbursements for adherence to contractual obligations.
Prepares accounting reports containing findings, conclusions, and recommendations.
Maintains accounting records and files.
Raises cheques and does bank reconciliations
Competency/Skill/Requirements
A good first degree in Accounting or Finance.
Professional qualification in Accounting (ICAN, ACCA) would be an advantage.
3-5 years experience.
Knowledge of accounting software use
At least 2 years in administrative function
Have excellent analytical and problem-solving skills.
Have excellent verbal and written communication skills.
 Have excellent organizational and IT skills.
Have high levels of professionalism, initiative, energy, creativity and flexibility.



Job Title: BUSINESS DEVELOPMENT OFFICER (TELECOMS, LAGOS)

Responsibilities
Business development activities

Plan and direct the different company's business development activities
Develop and grow client relationships
Generate and develop new business
Have full understanding of client business and challenges within the industry
Design, implement and facilitate annual business development plan for the firm.  Support and facilitate development and implementation of section business marketing plans.
develop new business relationships, generate and negotiate new income for the organization
Presenting the organization  to potential clients through direct communication in face to face meetings, telephone calls and emails
Managing day-to-day relationships with strategic partners and developing a deep understanding of their products and long-term business strategies.
Responsible for reviewing and analyzing information and developing new initiatives and partnerships
 

Additional Requirements (measurable )

Prepare proposals – obtain and bid for major new clients

Market Research – Analyze and research potential business growth and opportunities from current existing clients & create a prospect list for targeting.

Relationship Development – establish positive links with potential partners and stakeholders and target number of referrals for proposal
 

All other administrative duties as assigned

Competency/Skill/Requirements
1st degree from a reputable university
 Business development experience prefer ably in the IT or telecoms industry
4-7 years work experience and at least 3 in the related field
Research experience an added advantage
Good verbal and written communication skills
Confident presentation skills
Strong interpersonal skills 
Ability to work under pressure and to strong targets
The ability to manage own workload 
Ability to use initiative to work alone  with a team

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