Recent Job Openings at Hilton Worldwide, 28th February, 2018.

Hilton Hotels and Resorts is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
We are recruiting to fill the position below:
Job Title: Guest Relations Manager
Job ID: HOT04YD7
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
  • A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What Will I Be Doing?
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
  • Manage, record and resolve promptly Guest or customer complaints
  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
  • Maintain good communication and work relationships in all hotel areas
  • Maintain staffing levels to meet business demands
  • Attend all Reception meetings and Executive Lounge Meetings
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
Requirements
What are we looking for?
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous managerial experience in a customer service function
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in a customer service function or a similar role
  • A passion for delivering an exceptional level of Guest service
  • High level of IT proficiency
Job Title: Security Supervisor
Location: Ikeja, Lagos
Job Summary
  • A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others.
What will I be doing?
  • As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. You’re also responsible for the safety and security of the hotel premises and the oversight of the Security Team
  • Specifically, you will perform the following tasks at the highest level of service:
  • Constant vigilance of hotel operations and premises
  • Maintain all documents and key systems to legal and Company requirements
  • Recommend improvements in surveillance, security, and fire systems
  • Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences
  • Train and supervise the Security Team, organize work schedules, and ensure all policies are followed
  • Conduct regular briefings with the Security Team
What are we looking for?
  • A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous security experience, preferably working within an industry which monitored large volumes of people movement
  • Experience in planning, organizing, and enforcing security systems
  • Current and working knowledge (proof of valid qualifications required) of fire, safety, and first aid
  • Excellent inter-personal and communication skills
  • Excellent personal presentation
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous training experience with relevant qualifications.
Job Title: Demi Chef de Partie
Location:
 Ikeja, Lagos
Job Summary
  • A Demi Chef de Partie is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while assisting with food cost controls.
What will I be Doing?
  • As a Demi Chef de Partie, you will be responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience.
  • A Demi Chef de Partie will also be required to assist with food cost controls.
Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Prepare and present high quality dishes within company guidelines
  • Keep all working areas clean and tidy and ensure no cross contamination
  • Prepare all mis-en-place for all relevant menus
  • Assist in positive outcomes from guest queries in a timely and efficient manner
  • Ensure food stuffs are of a good quality and stored correctly
  • Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
  • Assist other departments wherever necessary and maintain good working relationships
  • Report maintenance, hygiene and hazard issues
  • Comply with hotel security, fire regulations and all health and safety and food safety legislation
  • Awareness departmental targets and strive to achieve them as part of the team
  • Be environmentally aware
What are we looking for?
  • A Demi Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow::
  • NVQ Level 2
  • Basic Food Hygiene Certificate
  • Positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • NVQ Level 3
  • Previous kitchen experience in similar role
Job Title: Steward
Location:
 Ikeja, Lagos
Job Summary
  • A Steward carries out general cleaning duties and the operation of pot-washing and dishware machineries to deliver an excellent Guest and Member experience while ensuring all back of house areas are kept clean and safety guidelines are observed.
What will I be doing?
As a Steward, you are responsible for carrying out general cleaning duties and operating pot-washing machinery to deliver an excellent Guest and Member experience. A Steward will also be required to ensure all back of house areas are kept clean, and observe Occupational Safety and Health and Hygiene Regulations and health and safety guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards
  • Carry out general cleaning as directed to include sweeping, mopping up, washing up, and emptying of rubbish bins and boxes ensuring placement in the correct containers
  • Ensuring that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule
  • Ensure the correct PPE is in place and guidelines are adhered to
  • Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
  • Report any maintenance and, or, hazard issues to the supervisor on duty
  • Carry out any other reasonable task set by the Hotel’s Management
What are we looking for?
A Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Ability to work on their own or in teams
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous kitchen porter experience in similar role
 Job Title: Housekeeping Supervisor
Job ID: HOT04Y2K
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary

What will I be doing?
As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:
  • Allocate work duties to Team Members
  • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
  • Report and follow up on any maintenance defects or other issues
  • Inspect, routinely, service areas, store rooms and corridors
  • Schedule and supervise deep cleaning and any other projects
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
  • Manage, efficiently, stock control and the maintenance of equipment
  • Provide excellent Guest service, including VIP and other special requirements
  • Ensure the adherence to hotel brand standards at all times
Requirements
What are we looking for?
Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience in a Housekeeping supervisory role
  • A successful track record of managing a team
  • Strong organizational and analytic skills
  • An attention to details
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service
  • Proficiency, preferred, with computers and computer programs, including Microsoft Office
Job Title: Housekeeping Attendant
Job ID: HOT04Y5T
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
  • A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
What Will I Be Doing?
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:
  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
  • Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
  • Provide excellent guest service
  • Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
  • Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
  • Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
  • Request flowers for special occasions (marriage, death, maternity …). Besides providing embroidery for special linen (wedding and pampering)
  • Control makes monthly Lost and Found and donations
  • Check the uniforms and send for c leaning and / or repair
  • Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
  • Makes daily guest clothing release of guests that use the laundry service
  • Makes monthly closing of Laundry expenses and provision of same
  • Replaces (a) Laundry Attendant in case of holidays, days off or absences
Requirements
What are we looking for?
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
  • Planning and organizing
  • Good oral and written communication
  • Previous experience in Laundry
  • Good interpersonal skills
  • Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
  • Committed to delivering a high level of customer service
  • Excellent standards of clean
It is advantageous in this position if you demonstrate the following capabilities and advantages:
  • Ability to work in a team
  • Excellent attention to detail
  • Positive Attitude
Job Title: Commis II
Job ID: HOT04Y5W
Location: Ikeja, Lagos
Job Summary
  • A Commis II affects every Guest experience through food production and food presentation at our restaurants, bars, through room service, banquets, and in-hotel cafes.
What will I be doing?
  • As a Commis II, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests.
  • You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:
  • Ensure consistent great food production, in line with the high quality standards expected by Hilton
  • Perform tasks within a timely manner
  • Contribute to Kitchen revenue through effective food cost control
  • Provide support to the Kitchen brigade
  • Meet all health and hygiene requirements.
What are we looking for?
  • A Commis II serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • To maintain a high customer service focus by approaching your job with customers always in mind
  • To have a positive impact, taking personal responsibility and initiative To resolve issues, always clearly communicating with both customers and colleagues
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities To learn skills and knowledge in order To improve your personal performance
  • To be flexible, responding quickly and positively to changing requirements
  • To maintain high team focus by showing co-operation and support To colleagues in pursuit of the department goals.
Job Title: Commis I
Job ID: HOT04Y5U
Location: Ikeja, Lagos
Job Summary
  • A Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.
What will I be doing?
As a Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience. A Commis Chef will also be required to prepare all mis-en-place and contribute to departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Ensure consistent great food production, in line with the high quality standards expected by Hilton
  • Perform tasks within a timely manner
  • Contribute to Kitchen revenue through effective food cost control
  • Provide support to the Kitchen brigade
  • Prepare and present high quality dishes within company guidelines
  • Keep all working areas clean and tidy and ensure no cross contamination
  • Prepare all mis-en-place for all relevant menus
  • Assist other departments wherever necessary and maintain good working relationships
  • Report maintenance, hygiene and hazard issues
  • Comply with hotel security, fire regulations and all health and safety and food safety legislation
  • Awareness departmental targets and strive to achieve them as part of the team
  • Meet all health and hygiene requirements
  • Be environmentally aware.
What are we looking for?
A Commis Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience as a Commis Chef or Apprentice Chef
  • NVQ Level 1
  • Positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Proven ability to work with a team and to follow instruction
  • A passion to learn and a drive to succeed in a culinary/hospitality career
  • Proof of completion in a basic food hygiene course
  • A passion for food and the culinary arts
  • Completion of an accredited commercial cookery course or trade apprenticeship
  • Experience multi-tasking and working in an environment with rigorous standards
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: NVQ Level 2.
How to Apply
Interested and qualified candidates should:
Click here to apply

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