Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations.
We are recruiting to fill the position below:
Job Title: Supervisor Technical
Location: Rivers
Function/Domain: CustomerService/Technical Support Group
Reporting To: HOD-CSG
Qualifications
- HND/ Graduate/Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience
- 3 to 5 years in a leadership profile
- Essential Attributes:Computer Knowledge, Internet and Tech savvy,Customer query resolving skills,Sales Acumen,Customer Focus,Excel Knowledge is a MUST
- Languages:Hausa,Yoruba,Igbo and English
- Desired Attributes: Relevant Industry Experience Preferred
Job Description:
- Manage, motivate and develop technical support group
- Responsible for line management, with effective and innovative leadership attributes
- Monitor ticketing management portal, job allocations/assignments and individual team member performance
- Model best practice reflecting fairness and equality in all aspects of the role
- Adhere best team practice to ensure excellence service delivery within time frame
- Generate & share daily reports on team performance and unique/peculiar issues observed in network
- Inform management of recurring problems and its impact
- Promptly report any incident, errors, events or deviation from deployment plans
- Identify and escalate situations requiring urgent attention to appropriate department
- Strong appreciation of the impact of processes and performance on customers
Deadline: 27th February, 2018.
How to Apply
Interested and qualified candidates should send their CV’s to: recruitment@protenintl.com
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