Supervisor Technical Job in an International Human Capital Development Firm



Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations.

We are recruiting to fill the position below:

Job Title: Supervisor Technical 


Location: Rivers
Function/Domain: CustomerService/Technical Support Group
Reporting To: HOD-CSG


Qualifications
  • HND/ Graduate/Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience
  • 3 to 5 years in a leadership profile
  • Essential Attributes:Computer Knowledge, Internet and Tech savvy,Customer query resolving skills,Sales Acumen,Customer Focus,Excel Knowledge is a MUST
  • Languages:Hausa,Yoruba,Igbo and English
  • Desired Attributes: Relevant Industry Experience Preferred

Job Description:
  • Manage, motivate and develop technical support group
  • Responsible for line management, with effective and innovative leadership attributes                             
  • Monitor ticketing management portal, job allocations/assignments and individual team member performance
  • Model best practice reflecting fairness and equality in all aspects of the role                                
  • Adhere best team practice to ensure excellence service delivery within time frame                                  
  • Generate & share daily reports on team performance and unique/peculiar issues observed in network              
  • Inform management of recurring problems and its impact
  • Promptly report any incident, errors, events or deviation from deployment plans                                 
  • Identify and escalate situations requiring urgent attention to appropriate department                  
  • Strong appreciation of the impact of processes and performance on customers


Deadline: 27th February, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: recruitment@protenintl.com  

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