Vacancy at a Leading Nigerian Bank for Windows/Desktop Specialist

GVA Partners – Our client, a large Bank in Lagos, is recruiting suitably qualified candidates to fill the position below:

Job Title: Windows/Desktop Specialist

Location: Lagos

Job Description

  • The ideal candidate will be responsible for providing specialist desktop services support (i.e. maintenance, development and security) and also participate as a member of the Technical Services team to ensure the successful integration and delivery of IT services.
  • The right candidate will possess a high skill level in supporting the environments at an enterprise level.

Experience/ Requirements

  • 8+ years working experience with MS Office suite, Web/Internet technologies, Citrix, Anti-virus and Enterprise Service Desk.
  • Exceptional skills in the implementation and supporting of the following applications: Windows 2000/XP/VISTA/7/8.1, Operating System Patch Management, Windows Server 2008, 2008 R2, 2012, 2012 R2 and MS Exchange 2010
  • A good Bachelor’s degree in Computer Science, Electronic Engineering or any related discipline and relevant.
  • Cluster support and fail-over experience.
  • Basic Network security knowledge.
  • Knowledgeable in Active Directory Domain services.
  • Enterprise Service Desk experience.
  • Antivirus Application experience.
  • Ability to install and troubleshoot applications in a remote desktop service environment.
  • Cisco Switches and Routers.
  • Service Desk Management experience.
  • Experience in the use of remote network management tools.
  • Enterprise-level experience.
  • Ability to support a variety of technologies and systems independently, resolve problems and pro-actively communicate solutions.
  • Excellent oral and written communication skills.
  • Exhibit a thorough approach to quality issues and documentation.
  • Good sense of customer orientation and team working
  • Demonstrated desire and ability to effectively learn new technology.
  • Committed to continuous learning and development on the job through self-study and formal courses.
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  • Provide expert level (level 3) support for desktops, pcs, laptops, printers, scanners and associated software.
  • Install operating systems/applications on users’ workstations and provide Active Directory, DHCP & DNS Support.
  • Troubleshoot and repair basic LAN, WAN and internet issues at various locations specified within domain
  • Create and re-set user accounts on Domain and Active Directory servers.
  • Provide post – implementation support, guidance and advice to the user community.
  • Investigate and coordinate the resolution of potential and actual service problems identified by the Desktop Services team or escalated through the incident management process.
  • Evaluate and develop desktop fault corrections, site-specific modifications and work-around updating system documentation accurately and consistently
  • Develop maintenance schedules and procedures, using application management software tools and techniques to investigate problems, collect performance statistics and create reports
  • Collaborate with other team members in end user support to integrate technologies with appropriate systems and applications across the organisation.
  • Recommend improvements and contribute to the implementation of agreed changes, architecture and design structures, tools and maintenance routines.
  • Prepare and maintain operational documentation for OS and application software, providing advice where necessary on the correct and effective use of application software.
  • Develop, maintain and document detailed knowledge of desktop management and process improvement, updating configuration management records where necessary.
  • Provide appropriate status reports to team members, managers and users
  • Contribute to project plans for the implementation of upgrades and developments to systems and services.

Deadline:22nd February, 2018.

Method of Application
Interested and qualified candidates should send their updated CV’s in MS Word format to: with “Windows/Desktop Specialist” as the subject of e-mail.

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