Current Job Openings at Proten International

Proten International is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations.

We are recruiting to fill the position below:

Job Title: Customer Service Executive 

Location: Lagos
Function / Domain: Customer Service / Shop Operations 
Reporting to: Direct – Supervisor Shop Operations


Qualifications

  • Graduate / Post Graduate qualification
  • Desired Experience: 2 to 5 years in a similar profile.

Essential Attributes:

  • Customer Focused, result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

  • Relevant Industry Experience
  • Been on the front end handling customers and team
  • Should have Planning and organizing skills
  • Proven achiever, should have sharp business acumen

Major Deliverables

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes



Job Title: Team Lead – Quality Assurance

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Location: Lagos
Function: Customer Service
Reporting To: HOD Customer Service

Responsibilities

  • To monitor transaction quality of agents over phone, email & chat transcripts
  • To maintain performance report of individual Team Members
  • Audit processes for identifying process gaps and provide inputs for process efficiency
  • Prepare monthly performance reports for Management reviews & Action Plan
  • Conduct Root Cause and Training Need Analysis for various process
  • Responsible for team motivation and Create team synergy for enhanced KPI performance
  • Prepare certification module and evaluate each batch before release to operations teams
  • Provide inputs to Supervisor Contact Centre for new process and refresher trainings to teams.
  • Maintain records of QA reports history of officials and share them with Supervisor / HOD every week.

Requirements

  • Customer Focused, Result oriented, Leadership quality, Energetic & Assertive, Knowledge of AVAYA and reporting structure, Proficient with Excel, Word & Power point, Team Player
  • Relevant Industry Experience, Should have Planning and organizing skills, Good interpersonal skills.
  • Graduate / Post Graduate qualification
  • 3 to 5 years work Experience



Job Title: Territory Sales Assistant

Location: Lagos
Function / Domain: Customer Service / Shop Operations
Reporting to: Direct – Supervisor Shop Operations

Major Deliverables

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes
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Essential Attributes:

  • Customer Focused, result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

  • Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills Proven achiever, should have sharp business acumen

Qualifications

  • Graduate / Post Graduate
  • Desired Experience: 2 to 5 years in a similar profile




Deadline: 25th March, 2018.

How to Apply
Interested and qualified candidates should send their CV’s to: recruitment@protenintl.com

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