General IT and Telecoms

Customer Experience Manager Job at Faitress Beauty Limited

Bincom ICT Solutions Limited – Our client, Faitress Beauty Limited is a fast growing beauty business focused on providing clients with the best hair extensions, wig services and professional hair care services. We are focused on a global market but are headquartered in Lagos, Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Experience Manager
Location:
 Onikan, Lagos
Job Description
  • This is a short-term internship (6 months – 1-year contract) position which may translate to a full-time role based on performance.
Key Skills
  • Needs strong communication skills to answer customers clearly. Must understand and communicate information effectively in writing, by phone, or in person.
  • Working knowledge of office equipment, like printers.
  • Strong organizational skills with the ability to multi-task.
  • Accuracy / attention to detail.
  • Willingness to obtain in house training for back end use of the Faitress website and uploading new products as well as effecting price change.
  • Help retain customers by answering customer questions and complaints in a helpful and professional manner.
  • Creating positive interactions with customers is an essential part of a representative’s job.
  • Must listen carefully and understand a customer’s situation in order to help them.
  • Workers should be patient and polite, especially when interacting with difficult or irate customers.
  • Must determine solutions to a customer’s problem. By resolving issues effectively,representatives contribute to customer loyalty and retention
Experience, Skills & Personal Competencies:
  • Adaptability.
  • Proficiency in using POS devices as well as applications for sales
  • Strong documentation skills
  • Flair for beauty services and products.
  • Time Management Skills.
  • Proficiency in MS Office (MS Excel, Ms word).
  • Excellent time management skills and the ability to prioritize work.
 Responsibilities
The person will:
  • Listen to customers’ questions and concerns, and provide answers or responses as well as general support
  • Provide information about hair products, colour, wigging and hair care services
  • Process cash refunds/exchanges, and help customers locate items.
  • Submit and reconcile expense reports.
  • Provide daily in store styling of all wigs and hair pieces as well as keep tidy store  environs
  • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Support all company initiatives such as periodically distributing fliers etc, give actionable feedback, share best practices and serve as advocate and information source for  company.
  • Keep abreast of industry trends, competition, and new opportunities.
  • Take orders, calculate charges, and process billing or payments
  • Help to generate sales leads while providing information about wigs and other hair units available or services
  • Review or make changes to customer accounts at the backend
  • Handle returns or complaints
  • Like and share as well as minimal content provision on social media pages
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

How to Apply
Interested and qualified candidates should:
Click here to apply
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