Massive Recruitment For Graduate Interns In a Leading FMCG Company

CornerStone Staffing – Our client, a big player in the FMCG Industry, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Intern
Location: 
Lagos
Slot: 200
Job Description
  • This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
Knowledge, Skills, and Experience
  • Minimum BSC /HND required in any field. 3 years relevant experience
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills.
 Job Title: Summer Internship programme
Location: Lagos
Slot: 100
Job Description
  • The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree.
  • The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.
Components of the program include:
  • Hands-on experience working as a member of a specific department and team.
  • Assigned projects to accelerate learning of key functions/process.
  • Cross-functional departmental exposures within the corporate office.
  • Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.
  • End of program presentation of project findings, and recommended course of action to executives.
Requirements
  • Years of Related Professional Experience: 1 – 2 years
  • Minimum of 2:1
  • Recent graduates can be considered/About to complete and/or completed NYSC
  • Proficient in word, excel, power point, etc.
  • Good written and verbal communication skills.
  • A passion for retail, and interested in being part of crafting the future of retail.
How to Apply
Interested and qualified candidates should:
Click here to apply
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