We are DIIKINS Food Company Ltd, and we are a start up company located along Apapa Oshodi Express in the Ijesha area. We are looking to introduce a lot of new fun and innovative products into the Nigerian market and we are looking for great team members to join us achieve this.
At DIIKINS Food Company, every employee has the opportunity to make an impact—from marketing and research & development, to manufacturing, finance and sales—each function plays a critical role in our success. By living our values of trust, candor and ownership we create great relationships that help us deliver results and drive meaningful change for our brands and business.
We are recruiting for the following positions:
Job Title: Sales Team Member
Reports to: Sales Supervisor
Business Purpose/Objective
Reports to: Sales Supervisor
Business Purpose/Objective
The Sales Team Member plays a vital role in the relationship between the customer and the company. Serving customers is the key responsibility of Sales Team Member. They may also advise customers, helping customers grow their business; provide information on products, and placing the customers product orders to the company.
Responsibilities
Responsibilities
- Answering customer questions
- Notifying customers of sales and special offers
- Placing orders for products
- Checking of expiration date of items to avoid loss to the company
- New customer acquisition
- Maintaining the relationship between the customer and the company
- Documenting and sharing customer feedback with the management of the company
Functional Competencies
- Teamwork and flexibility
- Stress management and politeness
- Being resilient and approachable
- Communication and arithmetic
- Being responsible and attentive
- Being self motivated and confident
- Being discrete and meticulous
- Following orders and resolving customer problems
- Following health and safety guidelines
- Working and standing for long hours
- Dressing and acting professionally
Working Relationships
- Sales Supervisor
- Customer
- Sales Manager
Job Title: Supervisor
Reports to:Branch Manager and Managing Director
Business Purpose/Objective
Reports to:Branch Manager and Managing Director
Business Purpose/Objective
Monitoring employees while they work is another responsibility. By watching the employees work, the production supervisor ensures that each member of the team is meeting his performance requirements, and that all safety standards are being followed. When the performance of an employee falls below the accepted standards, it’s the production supervisor’s duty to take corrective action and make recommendations to improve compliance.
Core Working Relationships
- Branch Manager, Operations Director, Warehouse Manager, Direct Reports
Responsibilities
Operations
- l Watch the operations on the production floor and ensure the safe handling of all food products. Ensure full adherence to Good Manufacturing Practices.
- l Attend daily production meeting. Using production schedule, plan and set up lines to produce and/or pack product.
- l Ensure all employees are adhering to company safety procedures and regulations for their personal safety. Proactively address hazards so that we may provide a safe working environment for all employees.
- l Communicate to production employees the hours they will need to work in order to complete production requirements.
- l Understand and enforce the Company’s employment policies and union contract provisions. Motivate, direct and discipline employees as necessary.
- l Participate in the orientation process for new employees and assist in onboarding new employees to ensure success.
- l Pull packing items and product from inventory to keep lines running efficiently. Use inventory management software proficiently.
- l Ensure proper records are kept for quality documentation.
People, Training & Development
- Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
- Motivate the team to achieve departmental objectives
- Effectively communicate goals and objectives to the team
- Attend/complete trainings as necessary
- Where required, complete /assist in carrying out performance reviews for the team
- Ensure departmental ordering is completed and stock volumes managed appropriately
- Monitor regularly, and minimise, wastage
Systems & Procedures
- Follow correct opening and closing procedures
- Follow correct procedures for receiving and checking deliveries and ensure paperwork is processed in line with company policy
- Ensure due diligence checks are completed according to company procedures
- Follow accident reporting procedures
Generic Competencies
- Managerial skills in Business and People
- Planning
- Reviewing
- Motivating
- Coaching
- Performance Management
- Interpersonal and Communication Skills
- Problem Solving and Team Building Skills
Functional Competencies
- Ability to follow and enforcer company procedure
- Ability to interact with customers
Job Title: Production Team Member
Reports to: Operations Manager and Floor Supervisor
Business Purpose/Objective
Reports to: Operations Manager and Floor Supervisor
Business Purpose/Objective
Working as part of a team, you complete one or more tasks that are part of product creation, finishing, inspecting, or shipping. You must meet quotas and must report time and the amount of work done, as well as any problems or discrepancies, to your supervisor
Responsibilities
- Measuring, grading and feeding batches of raw materials into production machinery
- Operating production line equipment
- Reporting equipment faults to maintenance staff
- Finishing products, for example applying seasoning
- Monitoring the production process and carrying out basic testing and quality checks
- Storing goods and raw materials in the factory or warehouse
- Using lifting equipment and forklift trucks
- Packing goods ready for shipment in crates or other containers
- Cleaning and maintaining work areas and machinery
- Meeting production quotas i.e time, and quantity of work
- Recording and counting food items
- Preparing food in accordance to recipes
- Adhering to all quality, health, and safety codes
- Labelling all packaged items appropriately
Functional Competencies
- Attention to detail
- Good numeracy and IT skills
- Excellent customer service
- Ability to work as a team
Working Relationships
- Other team members,
- Operations Manager
- Floor Supervisor
Job Title: Marketing and Sales Supervisor
Reports to: Sales Manager
Business Purpose/Objective
Reports to: Sales Manager
Business Purpose/Objective
To deliver strong product availability and stock management in order to achieve sales to budget; to lead the team and ensure the customer service standards and company procedures are adhered to. As a primary contact for DIIKINS customers, the Supervisor is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis.
Responsibilities
Operations:
Responsibilities
Operations:
- To encourage the team to maximise sales through excellent and impeccable customer service
- To ensure the team achieves its departmental targets and objectives
- Carry out duty management shifts as required
- Organise rotas for the department and store where necessary using appropriate I.T systems
- Customer Service Standards
- Know and demonstrate by example the customer service standards
- Lead and coach the team in their ability to effectively deliver the company’s service standards
- Effectively deal with customer issues in store when on duty managing
People, Training & Development
- Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
- Motivate the team to achieve departmental objectives
- Effectively communicate goals and objectives to the team
- Attend/complete trainings as necessary
- Where required, complete /assist in carrying out performance reviews for the team
- Merchandising & Stock Management
- Ensure department displays are well-maintained: replenished, faced up and stock rotated in line with company guidelines
- Ensure departmental ordering is completed and stock volumes managed appropriately
- Monitor regularly, and minimise, wastage
- Departmental stock takes: ensure periodic stock takes are completed and recorded according to company procedures
- Store stock takes: assist in overseeing periodic stock takes for the whole store as required;
Systems & Procedure
- Follow correct procedures for receiving and checking deliveries and ensure paperwork is processed in line with company policy
- Ensure due diligence checks are completed according to company procedures: price checks (periodically) and date code checks
- Follow accident reporting procedures
Competencies
- Managerial skills in Business and People
- Planning
- Reviewing
- Motivating
- Coaching
- Performance Management
- Interpersonal and Communication Skills
- Problem Solving and Team Building Skills
Functional Competencies
- Ability to follow and enforcer company procedure
- Ability to interact with customers
Working Relationships
- Marketing and Sales Manager,
- Customers, and Direct Reports
How To Apply
Interested and qualified candidates should send their CV’s to: hr@diikins.com
Interested and qualified candidates should send their CV’s to: hr@diikins.com
Leave a Reply