Marriott International is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
We are recruiting to fill the vacant position below:
Job Title: Housekeeping Manager
Job Number: 180011GL
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Housekeeping & Laundry
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Summary
Job Number: 180011GL
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Housekeeping & Laundry
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Summary
- Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.
- Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.
- Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Core Work Activities
Managing Housekeeping Operations:
Managing Housekeeping Operations:
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs:
- Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service:
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities:
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
Candidate Profile
Education and Experience:
Education and Experience:
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
Or
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Job Title: Revenue Manager
Job Number: 180011G7
Location: Ikot Ekpene-Ikot
Job Category: Finance and Accounting
Brand: Four Points
Schedule: Full-time
Job Number: 180011G7
Location: Ikot Ekpene-Ikot
Job Category: Finance and Accounting
Brand: Four Points
Schedule: Full-time
Job Summary
- Manages the hotel’s day-to-day Accounting function, assisting the Cluster Director of Finance in providing financial leadership to the business and clear structure and direction to the Finance team.
- Primary responsibilities include preparation and analysis of the financial reports and reconciliations, internal and external reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.
Core Work Activities
Achieving Business Results:
Achieving Business Results:
- Supports strategies and conducts activities to drive financial results, guest satisfaction, human capital index and market share.
- Effectively manages the day to day operation of Accounting to execute finance and accounting responsibilities for the property.
- Assists the Cluster DOF in developing the annual business plan, budgets, forecasts, financial reports, tax compliance, and profit and loss statements.
- Works through own team and influencing department managers to ensure appropriate controls are in place to manage business risks.
- Assists in the hiring of accounting associates, and development and retention of a diverse high caliber workforce to provide strong functional expertise to the property and the discipline.
- Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
Supporting Profitability and Revenue Goals:
- Meets Report Delivery Deadlines
- Submits reports in a timely manner, ensuring delivery deadlines.
- Verifies P&L Accuracy
- Verifies that profits and losses are documented accurately, in line with Marriott Processes and procedures.
- Communicates with and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Demonstrates leadership by using interpersonal and communication skills to lead, influence, and encourages others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Achieves and and exceeds goals including performance goals, budget goals, team goals, etc.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Develops specific goals and plans to prioritize, organize, and accomplish work and the work of the finance team.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution, solve problems and make decisions..
- Informs and/or updates the executives, peers and subordinates on relevant information in a timely manner.
- Verifies that all Taxes are current, collected and/or accrued.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
- Processes information; compiles, codes, categories, calculates, tabulates, audits, or verifies information or data.
- Evaluates information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Updates and uses relevant knowledge, keeps up-to-date technically and applying new knowledge to job.
Assists in Conducting Strategic Planning and Decision Making:
- Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
- Advises the Cluster Executive committee on existing and evolving operating/financial issues.
- Provides on going analytical support (e.g. monitoring the operating department’s actual and projected sales and profit and coaches management team to ensure financial goals are met and opportunities are identified and addressed).
- Provides assistance to the Cluster DOF in developing the annual business plan, budgets and monthly forecasts.
- Provides analytical support during budget reviews to identify cost saving and productivity opportunities.
- Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization.
- Orients hotel managers to the accounting function and coaches to effectively manage their department’s financial performance.
- Produces accurate and timely financial reports to support effective decision making.
- Provides meaning or context to the financial results.
- Verifies that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner.
Managing Projects and Policies:
- Maintains a strong accounting & operational control environment to safeguard assets improve operations and profitability and manage business risks.
- Produces accurate forecasts that enable operations to react to changes in the business.
- Reconciles balance sheet and ensures account balances are current and supported by appropriate documentation in accordance with SOPs.
Managing and Conducting Human Resource Activities:
- Facilitates critique meetings to review results with management team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Leverages strong functional leadership and communication skills to influence the management team and to lead own team.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
- Creates a working environment that enables the retention of top talent and where individuals perform at their best.
- Verifies that team members are cross-trained to support successful daily operations.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Encourages open dialogue between team members.
- Assigns team members and other department managers clear accountability to accomplish goals.
- Uses all available on the job training tools for associates.
- Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently.
- Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Generates and reviews financial reports that are linked to the plan’s financial goals.
- Verifies that tax rates used for sales/use tax are current and proper amounts are collected and/or accrued.
- Completes adhoc requests from Cluster DOF & Assistant Cluster DOF.
Other:
- Performs other duties as assigned to meet business needs.
Candidates Profile
Education and Experience:
Education and Experience:
- Full/part-qualified accounting qualification or Bachelor’s degree (B. A.) from four-year College or University; or three years related experience and/or training; or equivalent combination of education and experience.
- Hotel accounting experience is essential, operational experience is also preferred but not essential.
Skills and Knowledge:
- Hotel Operational Finance knowledge – previous Asst DOF or smaller hotel Director of Finance
- Numeracy- using mathematics to solve problems, calculations, presentations etc.
- Computer Skills – Strong computer skills, particularly Excel and preferably Opera, PeopleSoft, Micros
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
- Economics and Accounting- Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
- Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
- Analytical/Critical Thinking- The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
- Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Purchasing and Materials Management- Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control (e.g., accounting and budgeting).
Job Title: Director of Finance
Job Number: 180011FL
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Finance and Accounting
Brand: Four Points
Schedule: Full-time
Position Type: Management
Job Number: 180011FL
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Finance and Accounting
Brand: Four Points
Schedule: Full-time
Position Type: Management
Job Summary
- Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees
- The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment
- In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results.
Core Work Activities
Engaging in Strategic Planning and Decision Making:
Engaging in Strategic Planning and Decision Making:
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Analyzes information, forecasts sales against expenses and creates annual budget plans.
- Compiles information, analyzes and monitors actual sales against projected sales.
- Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
- Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Thinks creatively and practically to develop, execute and implement new business plans
- Creates the annual operating budget for the property.
- Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
- Implements a system of appropriate controls to manage business risks.
- Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.
- Analyzes financial data and market trends.
- Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.
- Provides on going analytical support by monitoring the operating department’s actual and projected sales.
- Produces accurate forecasts that enable operations to react to changes in the business.
Leading Finance Teams:
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner
- Leverages strong functional leadership and communication skills to influence the executive team, the property’s strategies and to lead own team
- Oversees internal, external and regulatory audit processes
- Provides excellent leadership by assigning team members and other departments managers’ clear accountability backed by appropriate authority
- Conducts annual performance appraisals with direct reports according to standard operating procedures.
Anticipating and Delivering on the Needs of Key Stakeholders:
- Attends meetings and communicating with the owners, understanding the priorities and strategic focus.
- Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.)
- Advises the GM and executive committee on existing and evolving operating/financial issues
- Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors
- Demonstrates an understanding of cash flow and owner priorities
- Manages communication with owners in an effective manner
- Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements
- Facilitates critique meetings to review information with management team.
Developing and Maintaining Finance Goals:
- Ensures Profits and Losses are documented accurately.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
- Submits reports in a timely manner, ensuring delivery deadlines.
- Develops and supports achievement of performance goals, budget goals, team goals, etc.
- Improves profit growth in operating departments.
- Reviews audit issues to ensure accuracy.
- Monitor the purchasing process as applicable.
Managing Projects and Policies:
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.
- Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).
- Ensures compliance with management contract and reporting requirements.
- Ensures compliance with standard and local operating procedures.
- Ensures compliance with standard operating procedures.
Managing and Conducting Human Resource Activities:
- Ensures team members are cross-trained to support successful daily operations.
- Ensures property policies are administered fairly and consistently.
- Ensures new hires participate in the department’s orientation program.
- Ensures new hires receive the appropriate new hire training to successfully perform their job.
- Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.
- Conduct performance review process for employees.
- Participates in hiring activities as appropriate.
Candidate Profile
Education and Experience:
Education and Experience:
- 4-year Bachelor’s Degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area; OR
- Master’s Degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.
Job Title: Director of Rooms
Job Number: 180011FQ
Location: Ikot Ekpene-Ikot
Job Category: Rooms and Guest Services Operations
Brand: Four Points
Schedule: Full-time
Location: Ikot Ekpene-Ikot
Job Category: Rooms and Guest Services Operations
Brand: Four Points
Schedule: Full-time
Job Summary
- Functions as the strategic business leader of the property’s Rooms department.
- Responsible for planning, developing, implementing and evaluating the quality of property’s rooms.
- Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
- The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
- Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.
Core Work Activities
Leading Rooms Team:
Leading Rooms Team:
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.
Managing Profitability:
- Analyzes service issues and identifies trends.
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.
Managing Revenue Goals:
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Ensuring and Providing Exceptional Customer Service:
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room duties.
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Managing and Conducting Human Resources Activities:
- Interviews and hires employees.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Identifies talents of direct reports and their teams, and assists with their growth and development plans.
Candidates Profile
Education and Experience:
Education and Experience:
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
- 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Job Title: Human Resources Manager
Job Number 180011G3
Location: Ikot Ekpene, Akwa Ibom
Job Category: Human Resources
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Summary
Job Number 180011G3
Location: Ikot Ekpene, Akwa Ibom
Job Category: Human Resources
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Summary
- As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development.
- Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
Core Work Activities
Managing Recruitment and Hiring Process:
Managing Recruitment and Hiring Process:
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
Administering and Educating Employee Benefits:
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
Managing Employee Development:
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
Maintaining Employee Relations:
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices:
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
Candidate Profile
Education and Experience:
Education and Experience:
- High School Diploma or GED; 3 years experience in the human resources, management operations, or related professional area. OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
Job Title: Executive Chef
Ref: 180011GI
Location: Ikot Ekpene, Akwa Ibom
Job Category: Food and Beverage & Culinary
Brand: Four Points
Position Type: Management
Schedule: Full-time
Relocation: No
Ref: 180011GI
Location: Ikot Ekpene, Akwa Ibom
Job Category: Food and Beverage & Culinary
Brand: Four Points
Position Type: Management
Schedule: Full-time
Relocation: No
Job Summary
- Accountable for overall success of the daily kitchen operations.
- Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.
- Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.
- Supervises all kitchen areas to ensure a consistent, high quality product is produced.
- Responsible for guiding and developing staff including direct reports.
- Must ensure sanitation and food standards are achieved.
- Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).
Core Work Activities
Leading Kitchen Operations for Property:
Leading Kitchen Operations for Property:
- Leads kitchen management team.
- Provides direction for all day-to-day operations.
- Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Ensures property policies are administered fairly and consistently.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises and coordinates activities of cooks and workers engaged in food preparation.
- Demonstrate new cooking techniques and equipment to staff.
- Setting and Maintaining Goals for Culinary Function and Activities
- Develops and implements guidelines and control procedures for purchasing and receiving areas.
- Establishes goals including performance goals, budget goals, team goals, etc.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Manages department controllable expenses including food cost, supplies, uniforms and equipment.
- Participates in the budgeting process for areas of responsibility.
- Knows and implements the brand’s safety standards.
Ensuring Culinary Standards and Responsibilities are Met:
- Provides direction for menu development.
- Monitors the quality of raw and cooked food products to ensure that standards are met.
- Determines how food should be presented, and create decorative food displays.
- Recognizes superior quality products, presentations and flavor.
- Ensures compliance with food handling and sanitation standards.
- Follows proper handling and right temperature of all food products.
- Ensures employees maintain required food handling and sanitation certifications.
- Maintains purchasing, receiving and food storage standards.
- Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service:
- Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities:
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Ensures employees are treated fairly and equitably.
- Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
- Administers the performance appraisal process for direct report managers.
- Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
- Observes service behaviors of employees and provides feedback to individuals and or managers.
- Manages employee progressive discipline procedures for areas of responsibility.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Additional Responsibilities:
- Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
Candidate Profile
Education and Experience:
Education and Experience:
- High School Diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. Or
- 2-year degree from an accredited University in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.
Job Title: Food & Beverage Manager
Job Number: 180011FY
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Food and Beverage & Culinary
Brand: Four Points
Schedule: Full-time
Position Type: Management
Job Number: 180011FY
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Food and Beverage & Culinary
Brand: Four Points
Schedule: Full-time
Position Type: Management
Job Summary
- Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations
- Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations
- Develops and implements business plan for food and beverage.
Core Work Activities
Developing and Maintaining Budgets:
Developing and Maintaining Budgets:
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team:
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee’s concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Ensures and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service:
- Provides excellent customer service.
- Responds quickly and proactively to guest’s concerns.
- Understands the brand’s service culture.
- Ensures that all employees, team leaders and managers understand the brand’s service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Ensures all banquet functions are up to standard and exceed guest’s expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities:
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner
- Promotes both Guarantee of Fair Treatment and Open Door policies
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities:
- Complies with all corporate accounting procedures.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
Candidate Profile
Education and Experience:
Education and Experience:
- High School Diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area; OR
- 2-year Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Job Title: Director of Engineering
Job Number: 180011GS
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Engineering and Facilities
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Number: 180011GS
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Engineering and Facilities
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Description
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
Job Summary
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
Job Summary
- Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.
- Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation.
- Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
Core Work Activities
Managing Property Operations and Engineering Budgets:
Managing Property Operations and Engineering Budgets:
- Supervises Engineering in the absence of the Director of Engineering.
- Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
- Maintains and operates equipment at optimum effectiveness, efficiency and safety.
- Establishes and manages an effective rooms maintenance program.
- Ensures compliance with all Engineering departmental policies, standards and procedures.
- Manages department’s controllable expenses to achieve or exceed budgeted goals.
- Select and order or purchase new equipment, supplies, and furnishings.
- Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
- Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Supervises the day to day operations of Engineering.
Maintaining Property Standards:
- Maintains accurate logs and records as required.
- Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service:
- Handles guest problems and complaints effectively.
- Empowers employees to provide excellent customer service.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability:
- Helps establish priorities for total property maintenance needs.
- Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities:
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees.
- Ensures employees are treated fairly and equitably.
- Strives to improve service performance.
- Provides feedback to employees based on observation of service behaviors.
- Supervises employee’s ability to execute departmental and property emergency procedures.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Solicits employee feedback.
- Helps ensure regulatory compliance to facility regulations and safety standards.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Ensures property policies are administered fairly and consistently.
Candidate Profile
Education and Experience:
Education and Experience:
- High School Diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
Job Title: Director of Sales
Job Number: 180011FH
Location: Ikot Ekpene-Ikot
Job Category: Sales and Marketing
Brand: Four Points
Schedule: Full-time
Job Number: 180011FH
Location: Ikot Ekpene-Ikot
Job Category: Sales and Marketing
Brand: Four Points
Schedule: Full-time
Job Summary
- Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
- Manages the property’s reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
- Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
- Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
- Interfaces with regional marketing communications for regional and national promotions pull through.
- Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.
Core Work Activities
Managing Sales Activities:
Managing Sales Activities:
- Manages the development of a strategic account plan for the demand generators in the market.
- Manages the property’s reactive and proactive sales efforts.
- Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
- Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
- Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
- Attends sales strategy meetings to provide input on weekly and overall sales strategy.
- Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
- Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
- Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
- Serves as the sales contact for customers; serves as the customer advocate.
- Serves as hotel authority on sales processes and sales contracts.
- Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
- Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
- Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
- Supports the General Manager by coordinating crisis communications.
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
- Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
- Interfaces with regional marketing communications for regional and national promotions pull through.
- Performs other duties, as assigned, to meet business needs.
Building Successful Relationships:
- Develops strong partnerships with local organizations to further increase brand/product awareness.
- Develops and manages internal key stakeholder relationships.
- Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Leadership:
- Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
- Develops sales goals and strategies and verifies alignment with the brand business strategy.
- Executes the sales strategy in order to meet individual booking goals for both self and staff.
- Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property’s financial performance.
- Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
- Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
- Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
- Creates effective structures, processes, jobs and performance management systems are in place.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
- Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
- Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
- Supports tools and training resources to educate sales associates on winning catering solutions.
- Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
- Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
- Transfers functional knowledge and develops group sales skills of other discipline managers.
- Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
- Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
- Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
Requirements, Education and Experience
Required:
Required:
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR
- 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
- 4 year college degree.
- Demonstrated skills in supervising a team.
- Lodging sales experience.
- Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
Job Title: IT Manager
Job Number: 180011GQ
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Information Technology
Brand: Four Points
Schedule: Full-time
Position Type: Management
Job Number: 180011GQ
Location: Ikot Ekpene, Akwa Ibom State
Job Category: Information Technology
Brand: Four Points
Schedule: Full-time
Position Type: Management
Job Summary
- As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives
- The Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.
Core Work Activities
Ensuring Client Technology Needs are Met:
Ensuring Client Technology Needs are Met:
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
- Monitors, ensures and manages the acquisition and maintenance of property based systems
- Analyzes information, identifies current and potential problems and proposes solutions
- Maintains, inspects and repairs equipment
- Inspects and ensures the maintenance of the equipment or the environment
- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
- Manages IR activities to ensure the property infrastructure and applications systems are functional at all times
- Ensures solutions are consistent with the client’s needs and brand specific IR environment
- Administers and maintains mail and email
- Maintains inventories and manages IT hardware/software
- Provides Internet support and maintenance (if applicable)
- Provides cable management support
- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status
- Consults on specific application issues or hardware/software problems
- Provides feedback to Lodging IR on application functional performance and system performance.
Managing Projects and Policies:
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
- Monitors processes and evaluates information according to SOP and LSOP requirements
- Enforces IR policies and standards protecting company hardware, software and other resources at the property
- Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
Maintaining Information Systems and Technology Goals:
- Develops specific goals and plans to prioritize, organize, and accomplish your work
- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements
- Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification
- Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times
- Ensures proper asset management
- Performs on-site monitoring of all projects
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
Demonstrating and Applying Information Resources Knowledge:
- Keeps up-to-date technically and applies new knowledge to your job
- Demonstrates knowledge of job-relevant issues, products, systems, and processes
- Provides technical expertise and support.
Additional Responsibilities:
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
- Analyzes information and evaluates results to choose the best solution and solve problems
- Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff
- Manages vendors for property IT requirements functioning as escalation point for problem resolution.
Candidate Profile
Education and Experience:
Education and Experience:
- B.S/B.A or equivalent work experience. Additionally, 2-4 years experience in like position
- Previous experience in IR Global Field Services or Marriott Systems Support desirable.
- System-related professional certifications desired.
Job Title: Executive Assistant Manager – F&B
Job Number 180011GX
Location: Ikot Ekpene, Akwa Ibom
Job Category: Food and Beverage & Culinary
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Summary
Job Number 180011GX
Location: Ikot Ekpene, Akwa Ibom
Job Category: Food and Beverage & Culinary
Brand: Four Points
Schedule: Full-time
Position: Type Management
Job Summary
- Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
- The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.
- Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Core Work Activities
Developing and Maintaining Food and Beverage/Culinary Goals:
Developing and Maintaining Food and Beverage/Culinary Goals:
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
- Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Strives to improve service performance.
Developing and Maintaining Budgets:
- Develops and manages Food and Beverage budget.
- Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.
Leading Food and Beverage/Culinary Team:
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
- Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
Ensuring Exceptional Customer Service:
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Empowers employees to provide excellent guest service.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
- Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
Managing and Conducting Human Resource Activities:
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
- Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
- Brings issues to the attention of Human Resources as necessary.
- Ensures employees are treated fairly and equitably.
- Coaches team by providing specific feedback to improve performance.
Additional Responsibilities
- Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
Candidate Profile
Education and Experience:
Education and Experience:
- High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
Skills and Knowledge:
- Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
- Administration and Management -Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Applied Business Knowledge- Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
- Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
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