New Job Vacancies at Catholic Relief Services (CRS)

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

We are recruiting to fill the position below:

Job Title: Emergency Monitoring Evaluation and Learning Coordinator
Req Number: I4175
Location: Maiduguri, Borno
Department: MEAL
Position Type: Full Time
Reports to: Emergency Coordinator

Background/Job Summary

• Now in its ninth year, the Lake Chad Basin crisis has been estimated to affect 10.7 million people in one of the world’s poorest, most drought-prone regions.
• As of January 2018, an estimated 5.2 million people are in dire need of emergency food assistance in Northeast Nigeria.
• Despite a scale up in humanitarian assistance, significant gaps remain, as thousands of people affected by the conflict have not been reached with adequate humanitarian support. Communities are in immediate need of food, nutrition, WASH, emergency shelter, and NFIs to save lives and restore dignity.
• Agriculture and livelihood support remain key as the ongoing humanitarian response transitions to support early recovery and resilience. Social Cohesion forms an integral part of the overall response.
• To effectively respond to the crisis, CRS’ Northeast Nigeria emergency and early recovery program provides a holistic support package including food assistance, nutrition, NFI, WASH, shelter, agriculture, livelihoods, and social cohesion for both IDPs and host families.
• Where possible, CRS seeks to maximize project impact, efficiency and effectiveness by adopting market based approaches through e-vouchers and empowering targeted communities through participatory approaches.
• The primary roles for Emergency MEAL Coordinator include providing technical and field level support to improving emergency MEAL and information management systems in CRS’ emergency responses in Northeast Nigeria.

Specific Responsibilities
Monitoring & Evaluation:

• Champion and maintain a robust MEAL system for emergency response where MEAL related documents, reports and tools including ICT4D are organized, up-to-date and accessible.
• Lead and ensure that all emergency and early recovery projects follow CRS’ MEAL Policies and Procedures, CRS’ project management standards as they relate to MEAL.
• Ensure that donor’s MEAL and reporting requirements are adequately incorporated in projects’ M&E plans.
• Develop and continually update a MEAL operation manual in line with SMILER (Simple Measurement of Indicators for Learning and Evidence-based Reporting) approach for emergency and early recovery projects.
• Ensure the consistency of tools, indicators and methodologies for data management and analysis across projects as appropriate.
• Lead the implementation of data quality controls and annual data quality assessments to ensure the integrity of project data.
• Coordinate the implementation of program assessments and evaluations including baseline, annual, and end line assessments to recognize results of emergency response.
• Coordinate and lead needs assessments that may be required to inform new or adapted programming.
• Collaborate with the program team and Emergency Coordinator to communicate assessment findings to different stakeholders, tailored to the needs of various audiences.
• Ensure MEAL systems allow for timely and quality reporting both internally and externally and for timely decision making.
• Work closely with emergency state-based MEAL team Abuja-based MEAL Manager, ICT staff and emergency program staff to incorporate and maximize the value and utility of ICT4D initiatives, including ICT4D software, license management and necessary technical support when needed
• Conduct field monitoring visits events frequently with project teams and implementing partners. Document, summarize and report monitoring findings for program quality and decision-making purposes on regular basis.
• Conduct, document and report Post Distribution Monitoring, Real Time Evaluations and On-Site Monitoring using scientific methodologies oriented to emergency context including sampling and analysis.
• Monitor Gateway and coordinate staff for regular updates on critical and time-bound project specific information including annual BSDI updates for all emergency projects.

Learning:

• Coordinate and facilitate After Action Review and reflection events for learning with Project Management and Emergency Coordinators.
• Promote learning and assist response team on documenting and implementing lessons learned and good practices.
• Coordinate and conduct annual MEAL self-assessment of emergency response with Projects and emergency response leads.
• Support the elaboration of success stories and case studies – modify as needed based on intended audience.

Accountability:

• Lead the development and implementation of feedback and response channels to reflect the preferences of community members and beneficiaries.
• Coordinate and support emergency response for accountability specific requirements including accountability needs for distributions interventions
• Support programming staff to incorporate participatory methods into community level M&E systems and tools.
• Orient program staff and partners on the basic principles and practices of beneficiary accountability.
• Guide project managers to ensure that they consult with male and female beneficiaries in one or more communities to define indicators for project success.
• Ensure that beneficiary feedback is adequately analyzed and documented.
• Ensure that all sensitive and not sensitive cases are channeled (including documentation) according to the framework with a high level of confidentiality and neutrality
• Coordinate with Gender and Protection Focal Persons for accountability related cases that involves gender and protection factors

Capacity Building and Supervision:

• Train and providing on job support on MEAL and ICT4D to state-based MEAL leads and their teams.
• Engage direct reports regarding their development plans, determine their professional aspirations, and manage/coach them towards development objectives.
• Provide high quality mentoring and coaching of staff and partners.
• Address poor performance promptly and constructively, ensuring fair treatment of staff by identifying, documenting and providing adequate support to address performance and behavioral issues.
• Promote a work culture in line with CRS values: promotion of international and national talents, collaboration, and uniform adherence to CRS programming principles.

Qualifications

• Master’s Degree in a field related to International Development, Research or Social Sciences or equivalent relevant experience and Bachelor’s Degree
• Minimum of 3-5 years of work experience in a project management position involving MEAL responsibilities with an international NGO
• Strong knowledge of principles and current approaches to MEAL of development programs using both quantitative and qualitative methods, especially those of USAID
• Knowledge with beneficiary accountability mechanisms and ability to implement these
• Proficiency in database development/management, and skills in analyzing, interpreting and communicating data and information to various stakeholders
• Strong experience in conducting assessments and surveys
• Experience with facilitation, capacity strengthening and partnership building, with the capacity to empower staff through opportunities for growth & development
• Experience contributing to the development of technical proposals
• Supervisory experience and management and team building skills
• Excellent planning and organization skills
• Flexibility to work both in a team and independently
• Excellent communications skills, both oral and written
• Excellent self-motivation skills
• Ability to exercise sound judgment and make decisions independently
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Power BI, Web Conferencing Applications, ICT4D software ad devices, information management systems.
• Experience living and working, preferably in an emergency context
• Willingness to be based in rural North-East Nigeria and travel to field locations
• Familiarity with Red Rose One System preferred

Personal Skills:

• Strong critical thinking and creative problem-solving skills with ability to make sound judgment.
• Strong relationship management skills and the ability to work effectively with culturally diverse groups.
• Strong written and verbal communication skills with ability to write reports
• Proactive, results-oriented, and service-oriented
• Cultural sensitivity, patience and flexibility
• Demonstrated personal accountability and driven to serve others
• Required/Desired Foreign Language: English fluency, including excellent oral and written skills, required.

Key Working Relationships

• Supervisory: Reports to Emergency Coordinator with support from the CRS Nigeria MEAL Coordinator (Abuja-based). Supervises state-based MEAL Manager.
• Internal: Emergency program team, in particular WASH, Shelter, Livelihoods, Cash and Food Program Managers; Admin and Finance Managers, CRS Nigeria MEAL Coordinator (Abuja-based), CR, DCR Operations, Program Quality Manager.
• External: International and local implementing partners, including Caritas; Government of Nigeria; UN agencies; USAID; program volunteers; program beneficiaries.

 Agency-Wide Competencies:

• These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning
• Focuses on Improving M&E Practices: Supports M&E staff involvement to strengthen all phases of project design, planning and implementation and in responding to business development opportunities.
• Actively Promotes Evidence-based Programming: Ensures colleagues value and apply M&E and other sources of information to improve strategic and programmatic decision-making.
• Strengthens the Capacity of Others to Implement Quality Systems: Guides others to develop attitudes, approaches and activities that lead to better M&E in CRS.

MEAL Competencies
Emergency Competencies:

• Each CRS staff member working in emergencies is expected to use the following competencies to fulfill his or her responsibilities and to achieve the desired results.
• Communicates strategically under pressure.
• Manages stress and complexity.
• Actively promotes safety and security.
• Manages and implements high-quality emergency programs.

Deadline: 23rd May, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Markets Program Manager
Req Number: I4236
Location: Maiduguri, Borno
Position Status: Regular
Position Type: Full Time
Reports to: Markets Program Manager II

Background
In its ninth year, the crisis in Northeast (NE) Nigeria shows no sign of abating. The economic system of the NE region has been severely disrupted, with serious impact on agricultural and income generating activities resulting in reduced purchasing power at the household (HH) level and market demand. Years of violent conflict have displaced 1.7 million people in the three most affected states of Borno, Yobe and Adamawa.[1] CRS began implementing markets-based food assistance humanitarian programming in Yobe State in 2015, with expansion into Borno State in 2016. Through a multi-sectorial, holistic approach, CRS also supports conflict-affected households with WASH, shelter, agriculture, nutrition, social cohesion, and early recovery programming. Markets-based modalities are integrated across CRS programs using CRS’ online Cash and Asset Transfer (CAT) system, allowing beneficiaries to purchase items from local vendors using e-voucher cards. Food for Peace and ECHO-funded food assistance programs reach over 80,000 individuals, while other programs use e-vouchers to distribute of NFI, agricultural inputs, and other items.

Specific Responsibilities
Program Quality and Management:

• Under direct supervision of the Markets Project Manager II, lead the planning and implementation of project activities and set high quality performance targets ensuring adherence to technical standards, best practices and donor guidelines
• Under direct supervision of the Markets PM II, lead design and implementation of improved financial control systems and accountability practices across CRS markets-based programming
• Support the CRS Markets team to implement best practices in community accountability and management; feedback response mechanisms; gender, conflict sensitivity, and protection mainstreaming; adaptations to local contexts, and other participatory practices throughout project design and implementation, and that diverse, vulnerable people’s feedback is frequently solicited and incorporated
• Provide technical support to program teams on the use of CAT technology including training, set up, troubleshooting, innovation, asset management, documentation of Standard Operation Procedures (SOPs)
• Together with the Monitoring, Evaluation, Accountability, and Learning (MEAL) team lead market assessments, needs assessments, and price monitoring as well as regular data analysis to improve program quality
• Together with the MARKETS PM II, ensure the selection of program beneficiaries based on approved criteria and strategies, and that beneficiaries are consulted and their views taken into account at all stages of program implementation
• Together with the MEAL team, ensure the development and implementation of strong monitoring, evaluation, accountability, and learning systems using appropriate CRS tools and resources
• Assist with the development of new markets-based projects and programs, particularly within the sectors of food assistance, nutrition, WASH, shelter, agriculture, and livelihoods recovery

Partnership and Capacity Building:

• Involve partners at all stages of the project cycle for their insights on the appropriateness of program approaches and interventions as well as their perspectives of the operating environment and cultural sensitivity
• Accompany and strengthen capacity of local partners through learning-by-doing, recognizing the respective strengths and contributions of each partner and CRS in successfully implementing programs
• Lead training of CRS and partner staff in all relevant aspects of markets-based programming, including use of ICT4D, CAT platform, data analysis, internal controls, accountability and feedback systems, and community-based implementation best practices

Programmatic Reporting:

• Under direct supervision of the Markets PM II, ensure timely and quality preparation of donor project narrative reports, monthly indicator tracking tables, baseline and final evaluation reports, as well as other reports needed/required by the local government, donors, the region or headquarters.
• Prepare short success stories and communications briefs on innovation/best practices
• Advise senior management about issues affecting project implementation, or key local issues affecting future grants/projects developments.

Budgeting, Financial Planning and Reporting:

• Under direct supervision of the Markets PM II, ensure grant management compliance with donor regulations
• Under direct supervision of the Markets PM II, review and analyze budget comparison reports and take necessary steps to ensure proper management and utilization of grant/project budgets

Coordination and Communication:

• Represent CRS at appropriate Cluster or Sector coordination meetings
• Liaise with key non-government organizations (NGOs) and national, state, and local government actors as necessary
• Support the research, documentation and sharing of lessons learned/best practices for CRS emergency interventions.

Supervisory Responsibilities:

• Supervise and mentor Markets Team Program Officers and Program Assistants in adherence to the CRS Performance Management System, as appropriate
• Support Markets Team Program Officers and Program Assistants to design, plan, and implement performance management of community-based teams of CRS and partner staff
• Prepare performance plans and performance appraisals for project staff, as appropriate

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results:

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

CRS Emergency Competencies:
Each CRS staff member working in emergencies is expected to have the following competencies to fulfill his or her responsibilities and to achieve the desired results:

• Communicates strategically under pressure
• Manages stress and complexity
• Actively promotes safety and security
• Manages and implements high-quality emergency programs

CRS Program Manager Competencies:

• These are rooted in the mission, values, and principles of CRS and used by each program manager to fulfill his or her responsibilities and to achieve the desired results.
• Sets clear goals and manages toward them.
• Collaborates effectively with staff and stakeholders.
• Manages financial resources with integrity.
• Applies program quality standards to project design and organizational learning

Supervisory Responsibilities: Manage a team of program officers and assistants, as appropriate.

Key Relationships

• Internal: Deputy Country Representative, Head of Operations, Emergency Coordinator, sectoral Program Managers, Yobe Head of Office, MEAL team and other CRS programming and operational staff in Nigeria, regional staff, and technical advisors including CRS Humanitarian Response Department.
• External: Appropriate Sector leads, UN OCHA, state and local government offices, local and international NGOs, UN agencies, CRS partners, donors, community members and beneficiaries

Qualifications

• Master’s Degree in international development or related field, or equivalent work experience
• Minimum 3 years of experience working within international development or humanitarian aid, including direct experience in fast paced emergency environments
• Experience managing project implementation and community-based field teams, with experience in and technical knowledge of cash and markets-based humanitarian programming and CaLP standards strongly preferred
• Experience conducting market and needs assessments, beneficiary registration, in-kind distributions, social mobilization, and monitoring and evaluation in emergency situations preferred
• Excellent computer skills including complex data management and analysis with Excel, with experience using cash and asset transfer systems (RedRose, Segovia) and other database software preferred
• Ability to work independently and flexibly to respond to needs as they arise, but also to coordinate effectively as part of a team
• Ability to lead a multi-cultural team with a high level of respect for local culture
• Strong analytical, organizational, management, and leadership skills.
• Experience with capacity strengthening and partnership building
• Excellent written and spoken communication skills in English, with Hausa or Kanuri a plus
• Experience in working with grants funded by USAID and UN Agencies preferred
• Ability and willingness to work and live in diverse, challenging and potentially insecure environments, adhering to strict security protocols

Required Foreign Language:

• Fluent English. Hausa or Kanuri a plus.

Required Travel:

• Travel within Nigeria, frequent vehicle travel to project sites

Work Environment:

• This position is based in Maiduguri, Borno State, with frequent travel to Damaturu, Yobe State.
• CRS will provide accommodation in a guest house or approved hotel.

Method of Application
Interested and qualified candidates should: 
Click here to apply online

Job Title: Technical Specialist 
Job Ref Code: GFHIVTS180418 
Location: Edo 
Position Band: D-1
Reports to: State Team Lead/Clinical Coordinator-GF HIV
Department: Health Systems Strengthening Unit

Job Context:

• CRS is a Sub-Recipient to Family Health International (FHI 360) on the Global Fund New Funding Model HIV Program in Nigeria.
• The Program seeks to scale up gender sensitive HIV prevention services among children and adults in Nigeria.

Job Responsibilities
Training and Mentoring:

• Coordinate and mentor the ART, TB-HIV, PMTCT and SRH clinical care teamsat supported facilities and ensure they functionas effective units.
• Carry out technical needs assessment with respect to ART, TB, PMTCT, HCT and SRH at partner health facilities and proffer solutions in line with GF & CRS’s organizational goals and objectives.
• Provide onsite mentorship to partner facility staff in ART, TB/HIV, PMTCT, SRH.
• Maintain current knowledge of HIV/AIDS patient’s standard of care at the partner health facilities through organization of didactic sessions, mortality reviews, case reviews/presentations etc.
• Ensure all SHCs have adequate knowledge materials and job aids that ensure uniformity of practice across all sites.
• Follow up on implementation, monitoring and evaluation of quality improvement strategies identified by program team, training needs and participation in meetings geared towards meeting overall grant objectives at partner health facilities.
• Direct management of people infected and affected by HIV infection at the partner health facilities.
• Use appropriate tools to document support given during mentoring visits, and ensure that facilities have copies of these.

Program Management:

• Monitor target across PHCs and SHCs, determine and provide feedback to ensure target achievement.
• Actively come up with strategies to ensure donor target achievements are met.
• Collaborate with SHC staff and support groups to ensure all patients on ART are tracked and followed up on.
• Ensure adequate knowledge of all process and output indicators specified by donors.
• Provide direct supervision of the partner SHCs.
• Monthly reporting of all activities carried out at partner health facilities.
• In collaboration with the program and technical staff, develop, implement and periodically update a decentralized GF workplan.

Budget Management:

• Ensure all cash advances are liquidated promptly

Partnerships and Networking:

• Liaise with other GF and PEPFAR partners in the stateto ensure coordinated service provision to the CRS-supported sites.
• Develop and maintain healthy relationships between CRS’ GF partner facilities, the Catholic Church and its partners, the GoN and other relevant stakeholders. 
• Representation at state technical working groups for ART, TB, HCT, PMTCT and SRH, as well as at other meetings and related activities as designated.

CRS/Nigeria Program Responsibilities:

• The Technical Specialist will also participate as a full member of the CRS/Nigeria Program Department. 
• This will include active involvement in all program department activities as needed.

Agency Wide Competences (For all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning
  

Key Working Relationships

• Internal: State Team Lead, Clinical Coordinator, Supply Chain and Lab Officers, M&E Team
• External: SACA, SMoH, PEPFAR IP

Required Qualifications

• M.B.B.S., with a Masters’ Degree in Public Health or related field is strongly preferred.
• At least 3 years’ post-NYSC clinical experience working in HIV/AIDS management with significant program management responsibilities.
• Demonstrated ability to manage a project in an HIV/AIDS service delivery setting, including working with government authorities.
• Proven experience working with partner organizations in both the public and private sectors.
• Working knowledge of and experience with GF or USG projects will be an advantage.
• Excellent organizational, analytical, oral and written communication skills
• Ability to interface with multiple stakeholders, representatives, and partners in a professional manner on an ongoing basis.
• Excellent analytical and information seeking skills, good decision-making skills.
• Experience with participatory planning and evaluation methods preferred.
• Excellent English language- oral and written communication skills. 
• Proficiency in MS Office suite, including Word, Excel and Outlook.

Disclaimer:

• This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Deadline: 2nd May, 2018. 

How to Apply
Interested and qualified candidates should download the “Application Form Below” and send with a detailed 3-page resume in a single file word document to: ng.recruitment_health@crs.org The position title must be expressly stated as the subject of the email quoting reference number GFHIVTS180418. E.g Technical Specialist, Global Fund-HIV Project GFHIVTS180418

Note: Applications sent in the required format will be considered and only short-listed candidates will be contacted.