Categories
General Power / Steel / Energy Recruitment / Consulting

Ongoing Recruitment at Cummins Nigeria

Cummins Inc. a global power leader, is a fortune 500 corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.

By working to coordinate the production, shipment, and delivery of the goods & Customer Service Support required to meet their business needs, Cummins Inc. has been able to more easily meet the demands of their customers.

We are recruiting to fill the vacant position below:

Job Title: Service Parts Specialist
Req ID: 180002H1
Location: Abuja

Job Description

  • Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding order issues, scheduling, and shipping.
  • Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance
  • Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos).
  • Act as single point of contact to the customer for order inquiries
  • Possess general understanding of logistics, transportation, warehousing needs of assigned customer base
  • Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput
  • Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints
  • Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes.
  • Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practices
  • Hosts customers at local plant for customer visits, witness tests and/or factory tours
  • Participates in continuous improvement projects

Qualifications
Education, Licenses, Certifications:

  • B.S or B.A

Experience:

  • 0 – 2 years of previous customers service experience preferred

Skills:

  • Foster Open Communication – Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others.
  • Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.
  • Manage Execution – Must have strong ability to multitask and prioritize based on customer demands and workload.
  • Technical Skills – General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus



Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Employee Relations Specialist

Ref No: 180001XP
Location: Lagos

Description

  • Provides daily contract administration, employee relations, and training in the support of an organization’s labor relations programs. Leads contract negotiations preparation process. Develops a business partnership with the labor organization and company representatives.
  • Administers and implements the organization’s labor relations programs, policies and procedures; solves problems, manages conflicts and the grievance process, prepares for arbitration, and interprets labor contracts.
  • Investigates unfair labor practices and other labor relations issues.
  • Participates in the collective bargaining preparation process.
  • Mediates workplace conflicts and prepares disciplinary actions, grievances and arbitration.
  • Provides management and employees with direction on employment legislation matters.
  • Understands business strategies and initiatives such as safety, security, and productivity to act as a resource for management and line human resources regarding labor relations.
  • Coaches and mentors less experienced labor relations representatives.

Qualifications
Skills:

  • Labor Relations – Practices employee relations at sites where employees are represented by third parties; applies knowledge of labor law; negotiates, interprets and implements the language of collectively bargained agreements.
  • Conducting An Investigation – Utilizes interpersonal skills, sound judgment and investigation tools/process to resolve reported violations of Cummins standards in a way that promotes our values and ethical principles; conducts effective interviews, and analyzes information; clearly articulates findings and recommendations verbally and in writing.
  • Manages ambiguity – Operating effectively, even when things are not certain or the way forward is not clear.
  • Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Manages conflict – Handling conflict situations effectively, with a minimum of noise.
  • Decision quality – Making good and timely decisions that keep the organization moving forward.
  • Persuades – Using compelling arguments to gain the support and commitment of others.
  • Demonstrates self-awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Self-development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Education, Licenses, Certifications:

  • College, university, or equivalent degree in Human Resources, Business, or related field or equivalent experience required.

Experience:

  • Intermediate level of relevant work experience required



Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Key Account Manager

Req ID: 180001VS
Location: Abuja
Job Type: Experienced – Professional / Office

Description

  • Manages customer relationships to achieve sales goals and executing sales plans within an assigned sales territory or account.
  • Sells company products and services by developing new prospects and accounts.
  • Achieves sales targets and ensures customer satisfaction.
  • Develops relationships to generate customer goodwill and loyalty.
  • Conducts negotiations according to company guidelines.
  • Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business.
  • Responds to customer concerns about the company and its products.
  • Provides leadership and mentoring to less experienced sales representatives.
  • Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma).

Requirements/Qualifications
Education, Licenses, Certifications:

  • College, university, or equivalent degree in Marketing, Sales or a related subject or equivalent industry experience required.

Experience:

  • Intermediate level of relevant work experience required.
  • Responsible for the sales of all AFM Lines of business: Overhaul, Service, Repairs, Parts, Filters, coolant, Lube etc
  • 3-5 year relevant experience

Skills:

  • Focus On Customer Needs – Able to leverage network of customer contacts to attain customer specific information that will provide useful in making informed business decisions and increase understanding of customer needs.
  • Account Planning – Is able to develop strategies to grow business, formulate marketing plans, identify support needs and measure progress. Understands what strategies need to be put in place to strengthen customer relationships. Uses the Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that support account planning as well as customer loyalty NPS tools and process.
  • Sales Calls – Able to formulate sales call plans, conduct calls according to plans, gather information and negotiate terms of sale. Able to coach others.
  • Manage Customer Relationships – Manages customer interactions and relationships to maximize sales opportunities. Utilizes appointment and customer contact management software. Able to coach others to develop effective contact management habits. Consistently demonstrates ability to establish rapport, meet commitments, and develop effective working relationships with customers.
  • Sales Negotiations – Able to identify negotiating tactics used by customers and how to manage them. Familiar with Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that can be utilized during negotiations. Can recognize the balance of power within a negotiation and has the skills to alter that balance. Drives toward collaborative relationships (i.e. win/win relationships).



Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst

Req ID: 180002C9
Location: Lagos

Job Description

  • Responsible for the preparation of sales analyses and reports for their manager, the sales force, sales management, general management, and marketing.
  • Prepares sales analyses and reports for their manager, the sales force, sales management, general management, and marketing.
  • Supports the Synchronized Business Planning Process (Demand Track).
  • Works with assigned customers, markets, or geographical regions to develop annual budgets, expense and staffing forecasts, and statistical reporting.
  • Prepares statistical reporting, including sales performance, variance explanations, and cost analysis.
  • Maintains Sales Analytic Tools based on Standard Cummins Tools and Processes.
  • Executes special projects as assigned.
  • Assures good communication and coordination between account management, field sales, upstream influencers, sales management, inside sales and sales analysts (as applicable) to attain the goals of the sales strategy and culture, management of customers, sales talent management and sales operations.

Qualifications
Education, Licenses, Certifications:

  • College, university, or equivalent degree in Finance, Accounting or related field required.

Experience:

  • Minimal relevant professional work experience in the field of study required.

Skills:

  • Communication Skills – Verbal communication and presentation skills utilizing telephone and web technologies. Possesses listening and written communication skills. May not have sufficient opportunities to demonstrate all skills. Moderate support is required to apply the skills effectively in typical work situations.
  • Sales reporting and forecasting – Able to accurately report actual and project future sales and margin results by a relevant segmentation (i.e. product line, territory, customer or market segment)
  • Manage Execution – Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Able to delegate effectively and regularly with solid support and follow through. Uses defined processes to manage execution.
  • Market Analysis – Familiar with the primary competition in the market. Aware of regulatory, political, and other environmental pressures currently at work in the market(s) of interest.
  • Project management – Familiarity with the basic elements of each area of knowledge and its relevance to PM. This person understands enough to know when / if a given task or problem requires or could benefit from the application of the skill but is not capable of applying the skill themselves. This person knows when, where, and how to get assistance.
  • Financial analysis – Applies financial analysis as part of their work. Has more than one year experience with analyzing financial data. Understands what data is needed for an analysis and is able to gather relevant data. Is able to draw conclusion from analysis and effectively communicate the results with limited assistance. Able to use basic MS Excel functionality.
  • Analyze issues – Some knowledge or awareness of how to analyze issues. Demonstrates basic analysis of issues and some application of logic and problem solving skills. Identifies the connection between different issues and problems.
  • Product Knowledge – Knowledge of products/services and product/service lines. Able to represent the features and benefits to sell the products and services. Able to recognize customer needs and suggest product applications to solve problems and create benefits for the customer.



Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst

Req ID: 180002C9
Location: Lagos

Job Description

  • Responsible for the preparation of sales analyses and reports for their manager, the sales force, sales management, general management, and marketing.
  • Prepares sales analyses and reports for their manager, the sales force, sales management, general management, and marketing.
  • Supports the Synchronized Business Planning Process (Demand Track).
  • Works with assigned customers, markets, or geographical regions to develop annual budgets, expense and staffing forecasts, and statistical reporting.
  • Prepares statistical reporting, including sales performance, variance explanations, and cost analysis.
  • Maintains Sales Analytic Tools based on Standard Cummins Tools and Processes.
  • Executes special projects as assigned.
  • Assures good communication and coordination between account management, field sales, upstream influencers, sales management, inside sales and sales analysts (as applicable) to attain the goals of the sales strategy and culture, management of customers, sales talent management and sales operations.

Qualifications
Education, Licenses, Certifications:

  • College, university, or equivalent degree in Finance, Accounting or related field required.

Experience:

  • Minimal relevant professional work experience in the field of study required.

Skills:

  • Communication Skills – Verbal communication and presentation skills utilizing telephone and web technologies. Possesses listening and written communication skills. May not have sufficient opportunities to demonstrate all skills. Moderate support is required to apply the skills effectively in typical work situations.
  • Sales reporting and forecasting – Able to accurately report actual and project future sales and margin results by a relevant segmentation (i.e. product line, territory, customer or market segment)
  • Manage Execution – Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Able to delegate effectively and regularly with solid support and follow through. Uses defined processes to manage execution.
  • Market Analysis – Familiar with the primary competition in the market. Aware of regulatory, political, and other environmental pressures currently at work in the market(s) of interest.
  • Project management – Familiarity with the basic elements of each area of knowledge and its relevance to PM. This person understands enough to know when / if a given task or problem requires or could benefit from the application of the skill but is not capable of applying the skill themselves. This person knows when, where, and how to get assistance.
  • Financial analysis – Applies financial analysis as part of their work. Has more than one year experience with analyzing financial data. Understands what data is needed for an analysis and is able to gather relevant data. Is able to draw conclusion from analysis and effectively communicate the results with limited assistance. Able to use basic MS Excel functionality.
  • Analyze issues – Some knowledge or awareness of how to analyze issues. Demonstrates basic analysis of issues and some application of logic and problem solving skills. Identifies the connection between different issues and problems.
  • Product Knowledge – Knowledge of products/services and product/service lines. Able to represent the features and benefits to sell the products and services. Able to recognize customer needs and suggest product applications to solve problems and create benefits for the customer.



Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Regional IT Solutions Manager (DBS)

Ref No: 180002I3
Location: Lagos

Job Description

  • Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.
  • Creates and manages life cycle of technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.
  • Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.
  • Delivers solution adhering to standards and leveraging re-use of components.
  • Creates high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.
  • Assists technical and infrastructure groups in understanding the solution design and specifications.
  • Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.
  • Conducts or participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).
  • Seeks appropriate opportunities to promote re-usability of component designs to reduce costs and shorten time to deliver solutions.
  • Proactively seeks opportunities to enhance efficiency in the build and deploy processes, leveraging automation where possible.
  • Assists in the test strategy and execution of master test plan.
  • Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support.
  • Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.
  • Provides level 3 support for critical non-routine issues.
  • Coaches less experienced team members on technical matters.

Responsibilities
Your immediate focus is to lead IT technical team and partner with the extended project team to deploy the new regional ERP project named DBS (Distributor Business System) 

See summary responsibility below:

  • Support DBS implementation program across Africa & middle East. Lead IT aspect of solution design, Work with DBS program leader and other stakeholders to document technical requirements and solution. Own mitigation of related technical implementation risks. Define after ‘go live” support model
  • Lead delivery of key technical features and integrations. Provide guidance for all technical change management, coordinating and working with extended technical stakeholders
  • Participate in business process continues improvement efforts. Lead system related business process improvement solution design.

Education, Licenses, Certifications

  • College, university, or equivalent degree in Information Technology, Business or a related subject required.

Experience:

  • Significant relevant experience required. 5-7 years of experience.

Skills:

  • System Prototyping – Able to conduct an early sample, model, or pre-release of a product built to test a concept or process or to act as a thing to be replicated or learned from.
  • Requirements Analysis: Describes how business analysts prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders.
  • Solution Assessment & Validation: The ability to understand and assess proposed solutions in order to determine how closely they meet requirements and if they will deliver the desired business outcomes. The ability to understand the organization, and its readiness, to determine what is necessary to transition to the solution.
  • Solution Design: The activities involved in conceptualizing, defining, architecting, and ultimately designing complex systems.
  • Solution Construction: Ability to select desired options to make a commercial off-the-shelf (COTS) products, applications, or IT systems function to user specifications. To build a particular application or system for use in a specific way.
  • Troubleshooting: Able to diagnose and problem solve issues with computer hardware or software components with little or no direction. May require ability to install, configure, or disposition of server or client pc infrastructure and application issues.
  • Relationship Management: Creates relationships with new acquaintances quickly and confidently; works to build trust and partner with stakeholders; successfully manages both internal and external relationships (e.g., vendor relationships); is comfortable in a challenger role that, at times, requires building constructive tension in interactions.
  • Influence: Applies different approaches to convince others to change their opinion or plan, and wins support from others for ideas; is able to build support with peers without direct lines of reporting across a matrix organization.
  • Decision Making : Considers the relative benefits and costs of potential actions to choose the most appropriate one; acts decisively and swiftly; identifies problems and drives toward solutions; takes on responsible roles and accountability for outcomes even when things go wrong; is comfortable making difficult decisions.



Method of Application

Interested and qualified candidates should:
Click here to apply online

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