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Business Operations Executive Job at MNSS Limited

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MNSS Limited – Our Business Support Services offer a direct route for advice, information and resources aimed at improvement and growth of businesses. 

We are recruiting to fill the position below:

Job Title: Business Operations Executive

Location: Nigeria

General Role

  • This person will provide support to the Business Manager and will be responsible for a variety of tasks including contract management, processes and procedures, documentation, reporting and related operational tasks under the direction of the BM.
  • Very strong logical, strategic and critical thinking and analytical skills needed in this role Key
  • Must have been exposed to project management methodologies and governance processes.
Requirements

  • Must have very strong MS Office experience.
  • Must be a good communicator and have excellent writing skills.
  • Ability to think analytically and creatively to identify potential solutions to key issues.

Duties & Responsibilities

  • Managing and monitoring customer accounts (renewals and instalments)
  • Drafting general notices and letters to company current and “hot” clients.
  • Provide assistance to customers using the organisation’s products or services.
  • Identifying customer needs beyond those initially expressed and providing reasonable solutions for those needs
  • Support the BM in the management of day to day interaction
  • Conduct ad-hoc analysis upon request
  • Highlighting Senior Management of all Risks, Assumptions, Issues and Dependencies.
  • Sourcing for suppliers and maintaining contact with them.
  • Requesting for quotations and proposals from suppliers as at when due, accessing them and selecting the best.
  • Managing and monitoring customer records (vetting and updates).
  • Follow-up of current and old customers to ensure continuity and customer satisfaction.
  • Manage the effectiveness of Corporate Messenger Service (CMS), its staff and clients.
  • Sourcing new customer care initiatives.
  • Prepare bi-monthly status reports for the BM.
  • Prepare monthly Key Performance Indicator Reports for the MD.
  • Conducting, compiling and recording monthly customer satisfaction surveys and initiating reasonable solutions to issues and suggestions raised and success.
  • Maintaining the integrity of the company’s rules around customer credit and debt collection.
  • Drafting welcome letters, contract termination letters and general notices to customers.
  • Drafting general notices and letters to company staff and company directors.
  • Managing company service officers; ensuring the service officers run the services consistently in line with company policies and procedures.
  • Updating of policy and procedural documentation
  • Managing company processes for all domains by defining, reviewing, engaging in the change control of the process, testing and implementing the process.
  • Plan, Supervise and update leave/out of office spread sheet
  • Handling recruitment. Contact job websites
  • Offer letter and Induction spreadsheet are in the HR folder
  • Handling HR related BSS

Accountabilities:

  • Seamless execution of the organizations operations
  • Implemented policies and procedures for all employees, clients and contractors
  • Day-to-day oversight of the company’s operations
  • Implementing cost reduction strategies for the organization

Key Interfaces:

  • All functional heads.
  • BM and MD.
  • Company Clients.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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