Customer Service Supervisor Job in a Leading Internet Service Provider

Lorache Group – Our client, one of Nigerian leading Internet Service Provider is looking for suitable qualified candidates to fill in the position below:

Job Title: Customer Service Supervisor
Location: Abuja

Required Skills and Qualifications

  • Emphasizing Excellence, Presentation Skills, Decision Making, Coaching, Supervision, Quality Management, Product Management, Market Knowledge, Delegation, Foster Teamwork, Giving Feedback
  • B.Sc / HND Graduate with proven years of experience in customer service role.
  • Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus
  • Candidate must reside in ABUJA.


Deliverables

  • Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures
  • Communicates with other departments and management to resolve problems and expedite work.
  • Supervises and coordinates activities of customer service officers.
  • Observe and evaluate customer agent performance.
  • Interprets and communicates work procedures and company policies to staff.
  • Resolves complaints and answers questions of customers regarding services and procedures.
  • Reviews and check work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
  • Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
  • Makes recommendations to management concerning customer agent services and improvement of procedures.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Deadline: 25th May, 2018.

How to Apply
Interested and qualified candidates should forward their updated CV’s to: lorachejobs@gmail.com using the position applied for as the subject of the mail

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