CornerStone Staffing – Our client, a big player in the FMCG Industry, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Intern
Location: Lagos
Slot: 100
Job Description
- This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Key Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
Knowledge, Skills, and Experience
- Minimum B.Sc /HND required in any field. 3 years relevant experience
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Video Production Intern
Location: Lagos
Job Description
- We are looking to recruit an up-and-coming videographer who wants to gain real world experience working on media projects that support corporate marketing objectives.
- This internship program is for 3 months and may be extended based on performance.
Components of the program include:
- Assist the Video Production Specialist in the creation and production of media content for the purposes of brand awareness and marketing.
- Complete post-production work including: assembling raw footage, research and assist in script-writing, video cutting and editing, music selection, delivery of rough and final products
- Consult with the director, industry experts, and other stakeholders throughout the post-production process
- Experiment with styles and techniques, including the design of graphic elements, and the editing of sound and light, to ensure a high-quality viewing experience using video editing equipment.
Requirement
- Skill with After Effects and/or Final Cut Pro
- Ability to take direction and follow video scripts
- Previous or current classes focused on audio/video production
- Proficient with video production equipment (cameras, audio, lighting, etc.)
- Ability to work independently and as a member of a team
- Detail-oriented, resourceful, and self-motivated
- Excellent video production skills
- Interest in technology and digital marketing is a plus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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