Call Center Agent Recruitment in an Internet Service Provider (ISP) Conglomerate

Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate, is recruiting suitably qualified candidates to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Job Description

  • We are in need of active and vibrant individual with good communication skill and exceptional unique attributes.

Deliverables

  • Ensure high level of Customer centric attitude to provide resolution to customer concerns
  • Maintain and build lasting customer relationships by ensuring concern attended are resolved
  • Build customers’ interest in products and services for all queries been attended
  • Validate customers’ contact details and share update require with supervisor
  • Ensure relevant communication, records and data are updated and recorded
  • Identifies and escalate situations requiring urgent attention to appropriate department
  • Prepare daily activities reports and share with TL / Supervisor and HOD
  • Ensure that calls are answered within defined threshold of 20 seconds
  • Handle Customers compliant, request and queries via inbound calls
  • Emphasis on first level trouble shooting and concern redressal

Requirements

  • Qualification: relevant company experience preferred, Graduate / Post Graduate
  • Experience: 1-3 years
  • Sales Acumen
  • Customer focus
  • Excel knowledge(Must)
  • Language Speaking: Hausa, Igbo, Yoruba and English.
  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving skills


Deadline: 15th June, 2018. 

How to Apply
Interested and qualified candidates should send their CV’s to: jobs@lorachegroup.com Using the position applied for as subject of the mail.

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