Customer Service Associates Vacancy at BitPesa

Do business across Africa with easy
FX and B2B Payments
Send and collect business payments, between Africa and the rest of the world. Immediately place a trade online, with execution in minutes

Job Title: Customer Service Associate

Activities:

Pre-Sales Communication

Respond tgeneral inquiries and answer questions about products and services
Directs inquiries tthe relevant team.
Contribute regional content tHelp/FAQ Page with procedures and steps tproducts and services.

Technical Support/Troubleshooting
Respond tcustomer inquiries promptly by checking emails tattend support and trade
messages and receiving calls on Customer Service line
Proactively monitor the system tensure everything is working okay.
Communicate tTech Team and report when website is not working as it should
Communicate tFinance Team tset the correct rates and complete incomplete
transactions.
Communicate tFinance Team when we are out of float
Monitor transactions and communicate any issues tthe relevant team
Raise queries with Finance team for any transaction that have been sent twrong accounts.

Voice of the Customer / Product Feedback

Provide customer product feedback and product feature requests from region tCustomer
Service Manager

Analytics/Reconciliation
Work with Finance team treconcile old transactions

Qualifications
University degree
Ability tquickly address customer questions
Good communication skills

Ability thandle all customer temperaments
Wise in decision making
Ability twork independently
Ability tpay attention tdetail
Proficiency in French will be an added advantage

How to Apply

Click Here to Apply Online


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