MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant position below:
Job Title: Manager, Investor Communications
Location: Nigeria
Job Description
- To implement plans aimed at enhancing the reputation of MTN in line with Corporate Affairs strategy.
- Coordinate activities related to communication with media and key external stakeholders and communicating key messages in relevant media channels.
- Analyse and evaluate the media interactions, and recommend approaches for enhancing the effectiveness of media interactions as required.
- Assist in developing, executing and managing corporate communication plans, programs and activities towards the generation of adequate levels of public awareness about MTN and its operations, in local and international markets and ensure a professional corporate image is maintained.
- Build internal understanding of how financial and investor communications can help achieve business objectives and drive financial brand of the company
- Interfaces regularly with CFO and senior management to maintain complete understanding of corporate strategy
- Coordinate with other functions to ensure consistent messaging to media.
- Collaborate with the all communications social media teams to present unified messages on all external channels
- Work in close collaboration with Investor relations, Finance and the Company Secretariat, and would be part of the Corporate Affairs team ensuring consistency, clarity and timing of messaging across all channels whilst being cognisant of the time line requirements and sensitivities of the Stock exchange.
- Champion customer centric culture across the organization
- Proactively support and contribute to the success of customer oriented initiatives e.g. Know Your Customer driven by other business units
- Identify and flag opportunities to deliver business value through partnership with Ecosystem Partners
- Identify and flag opportunities to partner with critical high value customers to enhance MTN’s financial brand
- Identify and flag opportunities to drive and elevate financial brand awareness
- Assist in developing wide corporate communications structures and systems that enable the effective dissemination and collation of information from stakeholders (including electronic medium –websites, periodic newsletter, newspaper, etc).
- Identify and champion the use of innovative media formats (videos, podcasts, and social media) to bring financial and investor community’s attention to areas of brand differentiation and competitive advantage.
- Deliberately select most beneficial channel mix depending on audience and desired outcomes based on a solid understanding of channel benefits and options, including emerging media.
- Maintain effective working relationship with financial and business media representatives in order to enhance the overall presence and perceived relevance of MTN’s financial brand.
- Develop and maintain positive relationship with relevant senior media representatives both locally and internationally on behalf of MTNN, interacting with MTNN Senior Management on broad media relation issues.
- Effectively communicate metrics and progress to target audiences.
- Must support message development and the communication of MTN’s investment strategy, business and operating results to the media and other external stakeholders, proactively drive the financial brand of the company using traditional and electronic media, and monitor media to flag potential stakeholder issues.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
- Open plan office
Experience & Training
Education:
- Bachelor’s Degree from a reputable University.
- Master’s Degree /Professional Qualifications which demonstrate intellectual rigour are an advantage.
Experience:
- Minimum 6 years’ work experience in corporate communications and/or related field
- Good understanding of mobile telecoms industry advantageous/preferred
- Demonstrated experience with advanced writing, editing and/or publishing
- Demonstrated experience leveraging contemporary communication tools and techniques
Training:
- Quality on-the – job training and advanced corporate communications/content development training
Minimum Qualification
- BA, B.Ed, B.Sc or HND
Deadline: 3rd July, 2018.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: General Manager, Enterprise Sales
Location: Nigeria
Job Description
- Oversee and direct MTN Nigeria’s Enterprise Sales Team within the framework of an agreed sales strategy and to meet operational targets for revenues, profitability and customer satisfaction.
- Drive increase in Shareholder return by ensuring that ES Processes are aligned to achieving all elements on the business score card. (E.g. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Champion/Sponsor review of Business Processes (headcount, process optimisation, business optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
- Champion Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
- Assess resource requirements for the department and develop budget for the Business ES Sales function and regularly monitor resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions and new markets.
- Identify viable business opportunities trends with strong supporting business case imperative to outputs, strategic business and industry-related research and analysis.
- Assess resource requirements for the department, propose budget for Enterprise Sales function and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.
- Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
- Provide sales performance data to support management decision-making and conduct analysis in order to manage performance levels of sales against market developments and corporative objectives.
- Develop and implement reseller agreements, distribution strategies and other sale opportunities.
- Review Enterprise Sales performance/market information, provide executive management with timely feedback on response actions in keeping in line with set business objective and goals and develop contingency plans as required to address shortfalls or excesses.
- Serve MTNN’s customers and provide solutions to improve the customer experience.
- Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
- Develop and implement an effective account management strategy which includes contact strategies, account development planning and sales pipelines.
- Improve MTNN’s Net Promoters Score
- Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
- Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
- Provide technical leadership /advice in the formulation and development of Enterprise Sales policies and guidelines and ensure compliance of operations of the department with MTN policies and procedures.
- Develop and implement plans in support of approved Enterprise Solutions strategies, ensuring an effective method of monitoring related initiatives is deployed as well as providing regular management reports on the plans.
- Develop Enterprise Sales strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.
- Drive and manage the Enterprise Solutions Sales team to meet and beat revenue and new business targets and ensure integrated channel management, supported by appropriate systems such as Customer Relationship Management (CRM).
- Provide thought leadership and advice on the creation/adoption of a framework to integrate business analysis and planning into MTNN’s engagements and identify /create distinct competitive advantages for the organization through strategic use of information.
- Plan and develop framework and strategies for delivering information/analytics solutions to key stakeholders and leading the design and oversight of business intelligence and reporting tools.
- Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Identify, evaluate and track the development needs and performance of Enterprise Sales staff, providing opportunities for staff to meet sales targets, build on the company’s investment in their training and improve productivity.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
- Coach and mentor the Enterprise Sales team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
- Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
- Maintain effective working relationships with internal and external suppliers.
- Deliver business value through partnership with MTNN’s Ecosystem Partners
- Support the sale of complex communications solutions in large corporate customer organizations (consultative-based selling) by developing effective counterpart relationship
Job Condition:
- Normal MTNN working conditions
- May be required to work extended hours
- Regional travel
Experience & Training
Education:
- Fluent in English and language of country preferable
- A first degree in Business Administration, Marketing or any other relevant discipline
- An advanced degree preferably in a business related discipline (e.g. MSc , MBA, etc) will be advantageous
Experience:
- Minimum of 12 years’ experience in Sales including:
- Senior management track record of 3 years or more; with at least 3 years in relevant sector/ industry as per relevant role
- Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
- Worked across diverse cultures and geographies
- Experience in managing a national sales force
- Experience in developing sales strategies and performance metrics
- Commercial experience in relevant sector
- Experience in identifying new markets
- Corporate sales experience is a plus
Training:
- Sales Leadership and management
- Persuasion and Negotiation
- Strategic Agility
Minimum Qualification
- BA, B.Ed, B.Sc or HND
Deadline: 3rd July, 2018.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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